Help with your Royal & Sun Alliance Ltd (RSA) Home Insurance

As of 1 September 2025 our new home insurance provider is Aviva Insurance Limited.

• If your renewal date is before 2 December 2025, your policy will automatically renew with RSA.
• If your renewal date is on or after 2 December 2025, your renewal will come from Aviva instead.

No, your RSA policy continues as normal until it ends. You can still make changes and claims before renewal.

No, RSA are leaving the Home Insurance market, and will no longer be offering these services going forward.

Aviva is the UK’s leading insurer. They’ve got over 320 years of experience helping customers protect what matters most.

They’re authorised and regulated by the UK’s financial services regulators – the Prudential Regulation Authority and the Financial Conduct Authority (reference number: 202153). You can check these details on the Financial Services Register at www.fca.org.uk/register.

To make sure your home insurance continues smoothly, RSA will share some of your details with Aviva. This includes things like your name, address, date of birth, policy details, any past claims, and your bank details if you pay by Direct Debit. They’ll also share any extra support needs you’ve told us about.

Aviva may use information from other sources, like public records or industry databases, to help them understand your needs and protect against fraud.

They’ll use your information to give you a quote, manage your policy, and help prevent fraud. Sometimes, they’ll use automated systems to help make decisions, like working out your insurance risk or what cover they can offer.

You can find out more about how Aviva uses your data, including your rights, by visiting:

aviva.co.uk/privacypolicy (opens in a new window)

If your next renewal date is before 2 December, you will  automatically renew with RSA.

If your next renewal date is on or after 2 December 2025, your renewal will be with Aviva

Your renewal invite will confirm if your policy automatically renews or will set out any steps needed. If you need to do anything, your renewal letter will clearly outline the steps you need to take.

If you pay for your insurance by Direct Debit and it’s set to renew automatically, your bank account details will transfer to Aviva, and in most cases your policy will continue to automatically renew.

No, you don’t need to do anything. We’ll continue to collect any remaining payments for your current policy with RSA as usual.

When your new policy with Aviva starts, they’ll set up a new Direct Debit to collect payments going forward.

Your existing Direct Debit with RSA will be automatically cancelled once the switch to Aviva is complete.

There will be no change. The claim will be handled through to completion by RSA.

If the incident happened before your RSA policy ends, you should report your claim to RSA. If the incident happened after you renewed with Aviva, you should get in touch with Aviva.

For any changes you would like to make to your current policy, please contact RSA as normal.

Your renewal information will be provided when you’re invited to renew. This will include details of your home insurance policy and renewal price.

You should expect to receive your renewal invite at least 21 days prior to the policy renewal date.

Any changes to your cover will be clearly highlighted in the documents provided in your renewal invite.

No, we will transfer your details to Aviva unless you inform us that you don’t wish to renew your policy or want your personal information to be shared with Aviva.

No, this is RSA’s decision which does not need to be disclosed as ‘a refusal to offer insurance’.

You will receive a letter before any data is shared with Aviva.

If you don’t want your personal information to be shared with Aviva, you’ll need to follow the process outlined in the letter.

If you choose not to share your personal information with Aviva, you will not receive a renewal invite and your policy will expire at the policy end date.