Update or cancel your RSA home insurance policy
You can update your Nationwide home insurance policy online. You can also cancel or update it over the phone.
On 1 September 2025, we changed our home insurance provider to Aviva Insurance Limited:
If you had a Nationwide home insurance policy with Royal & Sun Alliance Insurance Ltd before 2 December 2025, and you renew on or after that date, your new policy will be with Aviva. Until you renew, your current RSA policy remains unchanged.
Cancel your RSA policy
You can cancel your policy over the phone.. You won’t be able to do this online.
You’ll get a full refund on the premium you paid if you:
- cancel within the first 14 days of cover, and
- haven't made a claim.
If you cancel after 14 days and you haven’t made a claim, you’ll only pay for the cover you had. We’ll refund the rest.
Information:
If you cancel your policy you won't need to pay a cancellation fee.
Worried about payments?
If you’re worried about keeping up with your payments, RSA is there to help, so you may not have to consider cancelling your policy.
Ways to manage your policy
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Contact us by phone or live chat
Or go to our Contact us page, where you can start a live chat or find our phone number if you need to speak to us.