Business equipment

If you're using business equipment owned by your employer, for example a laptop, it’s their responsibility to insure it. You don’t need to add it to your policy.

Their equipment is not covered under our Home Insurance policy, unless you're responsible for any damage to the equipment under the terms of your employment.

If the business equipment is owned by you, it will be covered under your Contents Insurance. Please check your policy documents for details and limitations.


Leaving your home empty

Usually our policy will cover your unoccupied home for 60 days before restrictions apply.

If you do need to leave your home unoccupied, we have some tips on how to protect it:

  • Ask a neighbour to keep an eye on your home.

  • Make sure your windows and doors are locked, remove the keys and set your alarm, if you have one.

  • Switch off and unplug electrical items.

  • Turn your gas and water off at the mains unless they are being used for an automatically controlled heating system.


We have changed our home insurance provider

As of 1 September 2025, our home insurance provider is Aviva Insurance Limited.

If your policy started before this date, you're still covered by RSA.

Not sure?

  • RSA policies start with NBSH
  • Aviva policies start with PNBSH

Adding a high value item to your policy

To add a high value item to your policy please call us to update your policy.

Update your policy with RSA

Log in to to make changes to your policy online.

Update your policy with Aviva

Log in to to make changes to your policy online.


Making a claim

Please call us for urgent claims.

Make a claim with RSA

Log in to your account to make a non-urgent claim online.

Urgent claims 0800 145 60 60

Make a claim with Aviva

Log in to Home Insurance Manager to make a non-urgent claim online.

Urgent claims 0345 268 2260*

*Calls are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.


Getting in touch

Contact RSA

Go to our Contact us page, where you can start a live chat or find our phone number if you need to speak to us.

Contact Aviva

Go to our Contact us page, where you can find our phone number if you need to speak to us.


Important home insurance documents

For full details about what’s covered, please see the policy terms and conditions.