Manage your Aviva policy online

  • Renew your policy
  • Make a claim
  • Add, remove or update your contents
  • Add or remove optional extras
  • Update or change your home address

It’s the quickest and easiest way to check and manage your policy details.

Existing customer

To check or make changes to your policy please contact Aviva on:

New Quote

Get a quote now for Defaqto star rated home insurance.

Make a new claim

Get help on starting a home insurance claim.

Call ASAP if your home is unsafe, your possessions are being ruined, or you’ve lost your main source of water, heating, or light.

Home Emergency cover claims

Aviva Home Emergency cover is provided by HomeServe.

Legal Services cover claims

Aviva Legal Services cover is provided by Arc Legal Assistance Limited.

Worried about payments

If you’re worried about keeping up with your payments, our provider Aviva is there to help, so you may not have to consider cancelling your policy.

Opening hours

Monday - Friday 8am - 8pm
Saturday 8am - 6pm
Sunday 10am - 4pm

Public holidays in the United Kingdom, lines will be open 10am - 4pm excluding Christmas Day,

Boxing Day, and New Year’s Day.

Our claims line is open 24 hours a day, 7 days a week.

Calls are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.