Our values

We want to make sure that Nationwide offers a safe and welcoming environment for everyone. This includes our employees as well as our customers.

We care about you and your wellbeing. And want to support you the best we can.

As well as offering services to help you, we also want to make sure that banking with us is straightforward and works for as many customer needs as possible.

“Sometimes it helps to know that your banking provider understands that life isn’t always plain sailing. Or that there might be things you need to tell us so we can best support you. At Nationwide, we want every customer to feel comfortable and included in all their interactions with us.”

Kathryn Townsend, Head of Customer Accessibility & Inclusion

Customer support and wellbeing

We want to make sure that our customers are always taken care of. Whatever your needs may be. Explore the various tools and services that we offer.

Mental health

Anyone can struggle with their mental health. And if this happens to you, or someone you care about, we are here to help. Whether you have longer-term needs or are going through a difficult time.

Employee inclusion and diversity

A diverse workforce, where everyone is able to thrive, is at the heart of our purpose. We want to reflect the communities we serve. And are working hard to build an inclusive culture.