These conditions (together with the X terms of service) tells you the conditions of use on which you may make use of our X accounts including the content that we put on them or any competitions that we run ("our feeds").

Please read these conditions of use carefully before you start to use our feeds. By using our feeds, you indicate that you accept these conditions of use and that you agree to abide by them. If you do not agree to these conditions of use, please refrain from using our feeds. We may make changes to these conditions of use at any time without notice to you by amending this page.

Information about us

Our feeds are operated by Nationwide Building Society ("we"/"our"/"Nationwide"). Our head office is at Nationwide House, Pipers Way, Swindon SN38 1NW.

We are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 106078.


Our feeds are for everyone and we want everyone to enjoy them. So if you are not happy with something or come across any content that you think is unacceptable in any way, please let us know by emailing and we will investigate further.

Accessing our feeds

Access to our feeds is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our feeds without notice. We will not be liable if for any reason our feeds are unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our feeds.

We will never request confidential information or security details on our feeds or in an email.

Our feeds are intended for use by those accessing them from the UK. As such we are unable to guarantee that our feeds are appropriate for use outside of the UK.

Whether you have got a specific enquiry or problem, or would simply like to know more about our services, we are here to help. If you would like to talk to us, existing customers with general enquiries should call 03457 30 20 11. If you are not yet a customer then please call 0800 30 20 10. For more details contact us.

For expert advice on how to keep yourself safe online please visit (opens in a new window)

Acceptable use policy

You may use our feeds only for lawful purposes. You may not use our feeds:

  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
  • In any way that breaches any applicable local, national or international law or regulation;
  • For the purpose of harming or attempting to harm minors in any way;
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see below);
  • To transmit, or secure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam);
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code
  • designed to adversely affect the operation of any computer software or hardware.

Content standards

These content standards apply to any and all material which you contribute to our feeds ("contributions") and to any interactive elements contained with it. The standards apply to each part of any contribution as well as to its whole and you must comply with the spirit of the following standards.

Contributions must:

  • Be accurate (where they state facts);
  • Be genuinely held (where they state opinions);
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Defame, abuse, harass, stalk, threaten, impersonate any person or entity or otherwise violate the legal rights (such as rights of privacy or intellectual property rights where appropriate) of others anywhere in the world that those rights may exist;
  • Publish, post, distribute or disseminate any material which is obscene, indecent, unlawful or otherwise objectionable;
  • Publish content that could be judged to be equivalent to commercial advertising, or in any way use our feeds to promote your own business or the business of those close to you;
  • Advertise or offer to sell any goods or services, or conduct or forward surveys, contests or chain letters;
  • Contribute content with the intention of committing or promoting an illegal act;
  • Post any content that reveals any personal information about you or any other living individual (for example an email address, telephone number or postal address);
  • Post content which contains a hypertext link to a website operated by a third party;
  • Falsify the origin or source of any content or other material.
  • Each contribution on our feeds is moderated and we reserve our right to refuse to post or remove any contribution that we solely deem to be in breach or potentially in breach of our acceptable use policy or contribution standards. In addition we cannot ensure that all contributions shall remain on our feeds indefinitely.

For each contribution that you make on our feeds you agree to grant us an indefinite free right for us to use that contribution forever, including to modify, reproduce, distribute and publicly perform and display it.

Please only submit contributions to our feeds where you are able to grant us a licence to use such contributions.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our feeds, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

Whilst you are entitled to print off or download the materials contained on our feeds, you must not modify those materials in any way. In addition, please note that you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on our feeds for commercial purposes without obtaining our written permission in advance of any such use.

Reliance on information posted

Commentary and other materials posted on our feeds are not intended to amount to advice on which reliance should be placed or an offer to sell or solicit the purchase by you of any products or services that we provide. We therefore do not accept any liability or responsibility arising from any reliance placed on such materials by any visitor to our feeds, or by anyone who may be informed of any of its contents.

Commentary and other materials posted by visitors on our feeds are the opinions and advice of those visitors, not us and we are not responsible for them and do not guarantee the accuracy or quality of the comments. We may, but have no obligation to, remove commentary and other materials posted by visitors whenever we think necessary. We can also reinstate commentary and other materials whenever we need to.

Our feeds change regularly

We aim to update our feeds regularly, and may change the content at any time. However, any of the material on our feeds may be out of date at any given time and we are under no obligation to update such material.

Our liability

The material displayed on our feeds is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we exclude our liability for such material that we display on our feeds.

Access to our feeds is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our feeds without notice. We will not be liable if for any reason our feeds are unavailable at any time or for any period.

We cannot guarantee that if you use the internet (including e-mail) to contact us that this will be secure or that this will not be amended or intercepted and therefore we will not be liable if for any reason this occurs.

Information about you and your visits to our feeds

When you leave a contribution on our feeds you may be supplying us with personal information.

You can find out more about what we do with personal information and how we safeguard your privacy by reading our privacy policy.

Find out more about our privacy policy.

Where you use the Facebook "like" button on our feeds, you are consenting for us to provide you with information about our products and services irrespective of whether you have previously contacted us and opted out of marketing. This information will be provided by way of Facebook updates of changes to our feeds. Where you no longer want to be provided with this information please "unlike" our feeds.

All communications sent to us will be monitored and checked to ensure our systems operate effectively.

Posting on our feeds

Whenever you make use of a feature that allows you to post contributions on our feeds, or to make contact with other users of our feeds, you must comply with the content standards set out in our acceptable use policy above. You confirm that any such contribution does comply with those standards.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our feeds.

Viruses and hacking

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our feeds or to your downloading of any material posted on them, or on any website linked to them.

Linking to our feeds

You may link to our feeds through the use of links provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. The use of links to our websites and other feeds shall be governed by the terms and conditions of those websites or feeds.

You must not establish a link from any website that is not owned by you.

Links from our feeds

Where our feeds contain links to sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Governing law

These conditions of use are governed by English Law.

Changes to these conditions of use

We may want to change these conditions of use in the future and we reserve the right to do so at any time. Any change to these conditions will be effective as soon as it is published on our feeds. You should check the conditions every now and again to ensure that you are aware of and are complying with the current version.