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Important information about our optional text alerts

Receiving

  1. To receive Text Alerts you must hold a Nationwide current account. If you have more than one current account with us, you'll need to register to receive alerts for each account.
  2. To receive text alerts you need a valid mobile phone number. Your alerts will only be sent to that number. Only one mobile number can be registered for each account holder. If you give us an invalid mobile number, we will not be liable if you don't receive your alert.
  3. Text Alerts will be sent once a day by text only. Nationwide will not charge you for Text Alerts. However, you are responsible for all fees made by your mobile network provider. Please be aware of all network fees, including any higher fees if you receive a Text Alert while abroad. Nationwide has no control over any fees made by your mobile network provider.
  4. Depending on the service(s) you've subscribed for, the following alerts will be sent:
    1. a mini-statement, consisting of your balance and the last five transactions on your account, sent at the times you've asked
    2. a low balance alert, sent when your account has reached or dropped below the low balance limit you've set
    3. a high balance alert, sent when your account has reached or exceeded the high balance limit you've set
    4. any other important information which we believe you need to know.
  5. The information in each Text Alert will be correct only on the date and time set out in the alert. However, the balance shown in any Text Alert may not include all transactions on your account or cheques you have written that are due to be debited from your account.
  6. We will only send you low balance alerts for a maximum of 2 days. We will send you a high balance alert once each time your balance reaches or exceeds the high balance limit account you set.
  7. We will have no liability if you are unable to receive Text Alerts because of the failure of any machine, data processing system or transmission link or anything else beyond our text provider's reasonable control. We will also have no liability where others are able to read your Text Alerts.

Joint accounts

  1. If you are a joint Nationwide current account holder, only the account holder who has subscribed to receive Text Alerts for that account will receive Text Alerts.
  2. If both joint Nationwide current account holders subscribe to receive Text Alerts, both account holders will receive Text Alerts to the mobile telephone number registered by each account holder.
  3. If one of the account holders is removed from a joint Nationwide current account, that person will no longer receive Text Alerts.

Security

  1. Please tell us straight away if your mobile is lost or stolen, or if you change your mobile number. Please be aware that it may take up to 24 hours for updates to take effect and therefore you may still receive Text Alerts during this period.

Making changes

  1. You can check and update your mobile number using the Internet Bank, in branch or by calling 03457 30 20 11.
  2. You can check and update your Text Alerts contact preferences using the Internet Bank, Banking app, in branch or by calling 03457 30 20 11.
  3. We may make changes to these terms and conditions. If the change is to your disadvantage we will tell you either by text message, e-mail, secure message, letter or by notice within the Internet Bank at least 30 days before we make the change. We may make any other change immediately and tell you about it either by text message, email, a notice in branch, secure message, notice within the Internet Bank or an advertisement in the press.
  4. You can unsubscribe from Text Alerts through the Internet Bank, Banking app, in branch or by calling 03457 30 20 11 and asking us to stop sending one or more Text Alert services. Please note that you'll need to unsubscribe separately for each Nationwide current account you hold which you don't want to receive Text Alerts for.
  5. If you close your Nationwide current account we will stop sending Text Alerts for that account. If you then open another Nationwide current account you can subscribe for Text Alerts for that account.
  6. We reserve the right to withdraw Text Alerts at any time. We will not be liable to you if we do withdraw this service or if for any reason you do not receive a Text Alert. Where possible we will tell you if and when we plan to withdraw the service.