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Pay your mortgage arrears

We set up a Direct Debit when you take a mortgage out with us. However, you can also pay by, standing order, also known as a regular payment, a single payment, cheque or cash.

Information:

Payments must be received by Nationwide by 5pm for same-day processing. Payments received after 5pm will be processed the next working day.

Ways to pay

You can make a single payment or set up a standing order using:

  • the app
  • the Nationwide internet bank
  • going into a Nationwide branch
  • paying from another bank or building society.

Pay using the Nationwide app

To pay your arrears using our app:

  • log in to the app
  • choose the current account that you want to make the payment from
  • choose the Pay or move money quick action
  • choose Move money at the bottom of the screen
  • choose the Nationwide mortgage account from the accounts list that you want to make the payment to
  • enter the payment amount
  • choose the next button
  • if you want to set up a standing order then set the toggle switch to on or if you want to make a single payment leave the toggle off
  • review the transfer details
  • choose send now.

If you do not have the app, you can download our app in the App store.

The internet bank

To pay your arrears using the internet bank:

  • log in to the internet bank
  • select the move money and manage payments tab at the top of the screen
  • in the pay bill or send money to someone section, select the account you want to make the payment from
  • choose the single payment button
  • select the one of your own Nationwide accounts button and then the continue button
  • choose the Nationwide mortgage account you want to make the payment to
  • choose the continue button
  • enter the amount you want to pay
  • choose the continue button, then confirm

Log into the internet bank

At a Nationwide branch

You can make payments to your mortgage by cash or cheque at any one of our branches. Please make your cheque payable to:

  • Nationwide, followed by, your name - for example, Nationwide - John Smith. Please remember to include your mortgage account number on the back of the cheque.

Use branch finder

Pay your mortgage from another bank or building society

If you're paying us for the first time, you'll need to set up a new payee. You may be asked to confirm a few details about the account before you can make the payment.

  1. Choose personal account, when asked to select the account type.
  2. Enter your full first name and last name. So that's 'Thomas', not 'Tom'. For joint accounts, you'll only need to use the full name of one of the account holders.
  3. Enter the account's sort code and account number. You'll need to pay the following Nationwide account: sort code 07 00 94 and account number 44444445.
  4. Add your payment reference. Here you'll need to enter your mortgage account number.

Transfers can take typically three to five working days to show on your mortgage account.