Kevin Parry OBE
Chairman
Date of appointment
23 May 2016 (Board) and 1 February 2022 (Chairman)
Skills and experience:
Kevin Parry is a chartered accountant and brings to the Board expertise in audit, regulation, risk management, and finance. He has used his deep knowledge of commercial and mutual organisations to help shape and transform the Society into a modern mutual. Additionally, as a former Chairman of the Homes and Communities Agency, his perspective on housing is an asset to the Group.
He has a wealth of experience across a broad range of organisations. He has held the positions of Chairman of Royal London Mutual Insurance Company Limited and Intermediate Capital Group plc and Senior Independent Director of Standard Life Aberdeen plc, as well as having been the Chief Financial Officer of Schroders plc and the Chief Executive Officer of Management Consulting Group plc. Kevin is Chairman of the Board of Trustees for Marie Curie, an organisation whose charitable purpose is aligned with the Group’s Fairer Futures initiative.
Dame Debbie Crosbie DBE
Group Chief Executive Officer
Date of appointment
2 June 2022
Skills and experience:
Debbie Crosbie joined Nationwide in June 2022. She has worked with the Board to develop the Group's new business strategy, created a new Purpose, and refreshed its brand, marketing and member rewards. Debbie has over 25 years of experience in financial services and has led many successful large-scale technology and customer service transformations. She was previously CEO at TSB Bank where she created and delivered its three-year growth strategy a year early and, while acting CEO of Clydesdale Bank, Debbie led preparations for its successful demerger and subsequent initial public offering.
Debbie contributes to many industry bodies, including the FCA Practitioner Panel, UK Finance, and the Banking on Barnardo’s Charity.
Muir Mathieson
Group Chief Financial Officer
Date of appointment
6 September 2024
Skills and experience:
Muir Mathieson joined Nationwide in 2010 and held several senior leadership roles before his appointment as Group Chief Financial Officer. He is a chartered accountant and his previous positions within Nationwide include Deputy CFO, Treasurer and Director of Financial Planning and Stress Testing. Prior to this, he began his career at PwC, as well as holding roles at Barclays Investment Bank and Chelsea Building Society.
His significant financial services experiences across finance and treasury disciplines mean that he has a deep understanding of Nationwide, and the mutual business model, and he is ideally placed to oversee the long-term financial stability of the Group.
Anand Aithal
Independent non-executive director
Date of appointment
1 October 2024
Skills and experience:
Anand Aithal has over 30 years of international experience across financial, business, government and professional services. For five years he was Lead Non-Executive Board Member of the Cabinet Office and he has also served on not-for-profit boards in the education and international development arenas.
Prior to his non-executive career, Anand was a Managing Director at Goldman Sachs before starting his own firm, which was a pioneering provider of data analytical services.
David Bennett
Independent non-executive director
Date of appointment
13 November 2024
Skills and experience:
David Bennett is an experienced board chairman and non-executive director and brings to the Board extensive experience of retail banking, strategy, risk management, corporate activity and organisation, operational and structural change, gained from his long career in financial services.
He has served as Chairman of Virgin Money UK PLC since 2020, and prior to that was Deputy Board Chair from 2015.
Tracey Graham
Senior Independent Director
Date of appointment
28 September 2022 (Board) and 20 July 2023 (Senior Independent Director)
Skills and experience:
Tracey Graham is an experienced non-executive director, having served on several listed companies and mutual boards across a range of sectors, including financial services. She has considerable experience as a remuneration committee chair and as a senior independent director at both Ibstock plc and discoverIE plc. Tracey also has extensive consumer experience, having been Chair of LINK Consumer Council for nine years until December 2024.
She was Chief Executive of Talaris Limited, an international cash management business. Before that she held a number of senior roles in De La Rue plc, HSBC and AXA Insurance.
Albert Hitchcock
Independent non-executive director
Date of appointment
2 December 2018
Skills and experience:
Albert Hitchcock is a leader in information technology with over 30 years in the technology industry and consumer sector. His experience is of huge value to Nationwide as we continue our ambitious transformation programme to meet the expectations of our members and customers today and in the future.
He has held executive positions as Chief Technology and Operations Officer of Pearson plc and Group Chief Information Officer at Vodafone plc and Nortel Networks. He was previously a technology adviser to the Board of The Royal Bank of Scotland plc.
Alan Keir
Independent non-executive director
Date of appointment
1 March 2022
Skills and experience:
Alan Keir is an experienced banker who began his non-executive career when he retired as a Group Managing Director and CEO of EMEA at HSBC in 2016, where he had been leading operations in 30 countries, including the UK home market. He has extensive experience in a full range of banking activity, including retail branches and investment banking from his previous roles as Chair of Sumitomo Mitsui Banking Corporation Bank International plc and non-executive director of Majid Al Futtaim.
His expertise in the retail and commercial banking sector, and his proven track record of delivering a successful commercial banking strategy, whilst redefining the culture and values of a large organisation, assists the Board in setting and delivering strategic performance. He was previously a non-executive director of HSBC Bank plc between 2018 and 2021.
Debbie Klein
Independent non-executive director
Date of appointment
1 March 2021
Skills and experience:
Debbie Klein has extensive experience in consumer, commercial brand, marketing and people roles. Until 2023, she was Group Chief Marketing, Corporate Affairs and People Officer at Sky where her remit included responsibility for overall brand and marketing development, as well as leading corporate communications, public affairs, internal communications and human resources. She was responsible for Sky’s corporate social responsibility (CSR) programme, leading Sky’s challenge to meet its 2030 net-zero goals approved by the Science Based Targets Initiative. Her expertise in sustainability and CSR matters assists in building Nationwide’s Environmental, Social and Corporate Governance (ESG) agenda.
She was previously Chief Executive Europe and Asia Pacific at The Engine Group, an integrated marketing services business, and held various leadership roles in her 20 years at the firm. Earlier in her career she worked in Strategy and Insight at Saatchi & Saatchi and Nielsen.
Sally Orton
Independent non-executive director
Date of appointment
1 June 2023
Skills and experience:
Sally Orton is a dual-qualified chartered accountant in Australia and the UK, with a career spanning 30 years in financial services and professional services, bringing to the Board expertise in audit, regulation and finance. She was previously Group Chief Financial Officer at GAM Holdings AG (listed on the SIX Swiss Exchange), where her remit included responsibility for all financial matters in the Group, including reporting, tax, treasury, capital management and related regulatory matters.
Prior to joining GAM, she held CFO roles at LCH Ltd (part of the London Stock Exchange Group) and Howden Broking Group, and also held senior roles at Man Group plc. Having started her career at KPMG in Australia, she moved to London in 1997 to join the Banking and Capital Markets industry groups of PwC and then EY.
Tamara Rajah MBE
Independent non-executive director
Date of appointment
1 September 2020
Skills and experience:
Tamara Rajah has extensive experience in entrepreneurial ventures and technology and ran an award-winning, venture capital backed global consumer healthcare platform. She has published widely on high growth entrepreneurship and was formerly a non-executive director of the ScaleUp Institute Limited, London & Partners Limited and Entrepreneur First Operations Limited. Tamara is currently CEO of Wellness Solutions and Chief Transformation Officer of Holland and Barrett, so brings a strong consumer focus to the boardroom.
Prior to launching her own company, Tamara was one of the youngest partners at strategy firm McKinsey where she spent a decade in the healthcare practice and led McKinsey’s knowledge and client work on entrepreneurship and technology clusters in life sciences, digital and technology. She brings to the Board vast experience of digital transformation, entrepreneurship and innovation.
Gillian Riley
Independent non-executive director
Date of appointment
1 April 2022
Skills and experience
Gillian Riley is a senior banker with an accomplished track record in consumer and commercial banking at Bank of Nova Scotia, Canada’s third largest bank. Between 2018 and 2024, she was President and CEO of its subsidiary, Tangerine Bank, which she evolved from being a digital deposits bank to an everyday digital bank that is profitable, has a full suite of banking solutions and which consistently wins awards for its client satisfaction.
She founded The Scotiabank Women Initiative to strengthen equality and support for women entrepreneurs. She is a champion for diversity and community values, contributing in areas such as health, youth issues and gender equality.
Phil Rivett
Independent non-executive director
Date of appointment
1 September 2019
Skills and experience:
Phil Rivett is a chartered accountant with over 40 years’ experience of professional accountancy and audit, with a focus on banks and insurance companies. He has a wealth of experience, advising major financial services providers in the UK and on a global basis. He has held various senior positions at PricewaterhouseCoopers LLP and was Chair of its Global Financial Services Group prior to retiring from the firm. He has an exceptional leadership track record, advocating a collaborative and inclusive approach.
Jason Wright
Group Society Secretary
Date of appointment
17 March 2021
Skills and experience:
Jason Wright is responsible for delivering a comprehensive governance and secretariat service to the Board, Board committees and senior management. He advises the Chairman and the Board on governance-related matters and helps the Board function effectively by ensuring it has the policies, processes, information, time and resources it needs.
Jason joined Nationwide in December 2019 and became Society Secretary in March 2021. He is a qualified chartered company secretary with over 25 years of experience working as a governance professional within financial services. Prior to joining, he was Company Secretary at Barclays Bank PLC and previously held roles as the Head of Board Support at Santander UK plc and Company Secretary of RBC Europe. He is a Fellow of the Chartered Governance Institute.
Group Executive Committee
Chris Rhodes – Virgin Money UK Chief Executive Officer
Chris Rhodes was appointed Executive Director and Chief Executive Officer of Virgin Money on 1 October 2024 upon completion of Nationwide’s acquisition of the bank. Before then he had been Chief Financial Officer of Nationwide since October 2019 having been a Nationwide Board member since April 2009.
Chris is a chartered accountant with over 30 years’ experience in retail and commercial banking having held senior leadership roles across finance, treasury, operations, retail distribution and risk management.
His previous positions include Group Finance Director of Alliance and Leicester Group, Board Director at Visa Europe and Deputy Managing Director for Girobank. He has been a Director of the Lending Standards Board and a Trustee of National Numeracy.
Suresh Viswanathan - Group Chief Operating Officer
Suresh Viswanathan joined Nationwide in October 2022 and leads our technology strategy and transformation, integration activity and broader Group central business services. He has over 30 years of experience in technology and financial services, specialising in setting up complex global technology operations and integrations. Suresh began his career at Citi Group, where he set up their branch-banking platform and led acquisition and integrations across Central and Eastern Europe, Middle East and Africa. He joined Barclays in 2008 as Chief Information Officer for Barclays Corporate Bank and then went on to lead Operations and Technology for Barclays UK, where he helped set up their ring-fenced bank. Between 2019 to 2022, Suresh was the Chief Operating Officer at TSB, overseeing digital transformation, and broader technology and corporate functions. Suresh was appointed as an Associate Non-Executive Director for NHS England in April 2024.
Gavin Smyth ‐ Group Chief Risk Officer
Gavin Smyth joined Nationwide in 2017 and became Chief Risk Officer in November 2020. He leads Nationwide’s Risk function helping to keep the Group, and its members, financially safe and secure. Gavin leads the independent oversight and risk management of the Group and ensures the Group continues to meet its regulatory obligations. Gavin has significant experience working in financial services having previously held senior roles at Tandem Bank, PwC and the Royal Bank of Scotland.
James Peirson - Group General Counsel
James Peirson joined Nationwide in December 2024 as Group General Counsel to lead the Legal and Secretariat function. This function delivers expert advice and guidance on legal and regulatory issues, as well as a comprehensive secretariat service. James had been General Counsel at Virgin Money UK since November 2014, having joined the Group's former Parent Company, National Australia Bank in 2005. Prior to that he started his career in private practice at Hogan Lovells.
Lynn McManus ‐ Group Chief People Officer
Lynn McManus joined Nationwide in January 2023 as Chief People Officer and has more than 20 years’ experience within financial services. Previously, Lynn was a Non-Executive Director at Leeds Building Society and was the People Director at CYBG. She has worked within finance, risk, HR and communications. Lynn is also a chartered management accountant.
Catherine Kehoe – Group Chief Customer Officer
Catherine Kehoe joined Nationwide in February 2023 and leads the Group’s Customer and Communications function. Her accountabilities include customer insight, strategy, experience, propositions and performance measurement. Catherine is also accountable for marketing, brand and reputation management, corporate affairs, social impact and communications to customers, colleagues and opinion formers. Prior to joining Nationwide, Catherine spent 15 years at Lloyds Banking Group, most recently as their Chief Customer Officer where she led and managed the Group's portfolio of brands alongside customer insights, analytics, strategy, and communications. Before Lloyds Banking Group, Catherine held several marketing positions at Royal & Sun Alliance, BT and Yell Group.
Henry Jordan – Group Director of Mortgages
Henry Jordan is responsible for the end-to-end performance of the Group’s mortgage portfolio covering proposition development, pricing, direct and broker distribution, origination, and servicing across owner occupied and buy to let products from the Nationwide, The Mortgage Works, Virgin Money and Clydesdale brands. Henry has played a key role in Nationwide regaining its status as number 1 first-time buyer lender, largely through the development of our market leading Helping Hand proposition. He is also a keen advocate of simplification and digitisation and has led significant improvements in mortgage originations and servicing through automation and self-service.
Henry has over 25 years’ experience in financial services across credit risk and mortgages, split between Lloyds Banking Group and Nationwide. Henry is a recognised mortgage expert and played a key role through Covid and the cost-of-living crisis in developing enhanced support options for mortgage customers, and more recently in shaping regulatory change designed to help more people realise the benefits of home ownership.
Stephen Noakes - Nationwide Director of Retail
Stephen Noakes joined Nationwide in April 2023 to lead the Retail function. His responsibilities include end to end accountability for the development and running of Retail Products, as well as the Society’s branch, telephony, digital channel and operations teams. Stephen joined from Lloyds Banking Group where he spent 15 years in leadership roles in Retail Products, Customer Services, Digital and Transformation. Before Lloyds Banking Group, Stephen held a number of senior positions at Vodafone, PepsiCo and in consulting, with an enduring focus on the customer and transforming customer experience.
Tom Riley – Director of Group Retail Products
Tom Riley is responsible for all banking, savings and unsecured lending products in Nationwide and Virgin Money. Tom joined Nationwide in 2007, originally managing the Society’s buy to let mortgage products, before taking on responsibility for Nationwide mortgage product management and pricing in 2009. Since 2014 he has been focused on meeting our members’ banking and savings needs; starting as Director of Savings before adding business savings, current accounts, credit cards and personal loans to his responsibilities.
Mandy Beech – Nationwide Director of Retail Services
Mandy Beech leads Nationwide’s Retail Services function, overseeing the Society’s branch network, contact centres, back-office operations, and digital chat messaging. She joined Nationwide in 2010 and has held senior roles across strategy, distribution, and service transformation, leading large-scale programmes to improve service delivery and operational performance. With over 30 years’ experience in retail banking, Mandy previously held a range of roles at RBS Group before joining Nationwide. Her leadership has helped the Society achieve a market-leading service position, with a strong focus on customer experience and operational excellence. She joined the Student Loans Company board in October 2024 and holds an MBA from the University of Bath.
Raymond Pettitt - Virgin Money UK Director of Customer Services & Operations
Raymond Pettitt joined Virgin Money in January 2025 to lead the Customer Services and Operations function, responsible for the strategy and delivery of Customer Services through customer facing, digital channels and complex operational teams. He became a member of Group Executive Committee in September 2025.
Raymond has over 30 years' experience utilising technology, process, and people to transform large scale customer propositions in Telecommunications and Retail Banking. He spent 15 years at Barclays Bank, where he held several senior executive positions and was accountable for over 18,000 colleagues globally delivering and transforming omni-channel and digital experiences. As a member of the Barclays Retail Bank Executive Committee, he also led Mass Affluent Banking where he was accountable for full business performance before he became CEO of a digital payment business, IPSL and advised several fintech organisations.