Scam Checker Service
Worried about making a payment? Let us check it for you.
Keeping you safe from scammers
We want to do everything we can to keep our members safe from scammers. That’s why we offer the free Scam Checker Service.
Talk to us whenever you're not sure about a payment you're about to make from your Nationwide current account. Whether you're making it in branch, on our banking app, in the internet bank or through Open Banking.
Just call us any time or come into your local branch. We'll ask you about the payment, check the details and tell you if we're worried it’s a scam.
Our Promise to you
Unless we told you not to make the payment, we'll give you back every penny if it turns out to be a scam.
This is our Scam Protection Promise. It's our way of supporting you when you need us.
We may make changes to our Promise or withdraw it. If we do, we’ll let you know in our branches and on our website. We’ll try and provide ‘reasonable notice’ before we change anything or withdraw our Promise.
Which payments are covered by our Scam Protection Promise?
Our Promise applies to every payment you can make to someone else in the Banking app. It also applies to certain payments you can make in the internet bank and in branch. You just need to talk to us before making the payment.
The payments covered by our Promise are:
Faster Payments
CHAPS payments
electronic payments between Nationwide accounts.
The Promise does not cover:
cash withdrawals
cheques
card payments
overseas payments through SWIFT and SEPA.
How to contact us
Over the phone
In branch
Come into your local branch. One of our team members will be happy to help.
Learn how to spot a scam
Want to keep your money safe from criminals? By being aware and staying vigilant, we can stop fraud.