We’re on hand to talk to when you’re not sure about a payment.

Keeping you safe from scammers

As a mutual, we want to do everything we can to keep our members safe from scammers. Especially when you make a payment from your Nationwide current account. So, you can talk to us whenever you’re not sure about a payment you’re about to make. Whether you’re making it in branch, on our Banking app, in the Internet Bank or through Open Banking.

Just call us any time or come into your local branch. We'll ask you about the payment, check the details and tell you if we're worried it’s a scam.

Unless we told you not to make the payment, we’ll give you back every penny if it turns out to be a scam.

This is our Scam Protection Promise. It’s completely free, and it’s our way of supporting you at a time it’s really needed.


Which payments are covered?

Our Scam Protection Promise applies to every payment you can make to someone else in the Banking app. It also applies to certain payments you can make in the Internet Bank and in branch. You just need to talk to us before making the payment.

The payments covered by our Scam Protection Promise are:

  • Faster Payments

  • CHAPS payments

  • electronic payments between Nationwide accounts.

The Promise does not cover:

  • cash withdrawals

  • cheques

  • card payments

  • overseas payments through SWIFT and SEPA.


How to contact us

Over the phone

Call us any time.

Available 24 hours a day, 7 days a week

0800 030 40 57

In branch

Come into your local branch. One of our team members will be happy to help.


Learn how to spot a scam

Learn more about scams and how to keep your money safe from criminals. By being aware and staying vigilant, we can stop fraud.


We may make changes to our Promise or withdraw it. If we do, we’ll let you know in our branches and on our website. We’ll try and provide ‘reasonable notice’ before we change anything or withdraw our Promise.