Manage your mortgage

If you have a mortgage with us, you can check your mortgage account in Mortgage Manager through our Banking app or Internet bank. If you need to make changes, and you don’t need our advice, you can make changes to your mortgage yourself.

Base rate mortgage information:

Find out how the Bank of England base rate affects our Standard Mortgage Rate and Base Mortgage Rate. Our guide to the base rate could help you decide what to do.

Get help with our guide to the base rate

What you can do in Mortgage Manager

Check your account details and apply to make changes to your mortgage.

When making any changes, make sure you are comfortable with any changes you make yourself. If you need advice on making any changes, please call us to speak to one of our mortgage advisers.

To access Mortgage Manager, use our Banking app or Internet Banking.

If you use our Internet Bank, you will need your customer number, and your passnumber or card reader to log in. After logging in, follow these steps:

1. Select your mortgage account
2. Go to the ‘Related services’ menu on the left-hand side and select ‘Manage your mortgage’

Use Mortgage Manager to:

Look at your mortgage account details
Check your account number, monthly payments, repayment type and account balance.
Apply to switch to a new deal
Check what rates are available and apply for a new deal if you are eligible.
Get a redemption figure
See how much it will cost to completely pay off your mortgage before the end of your term.
Check your Early Repayment Charge
See if you’ll need to pay an Early Repayment Charge if you do switch or pay off your mortgage.
Change your mortgage term
Apply to extend or reduce the length of your mortgage.
Manage overpayments
Make overpayments, change your regular overpayments, or manage your preferences.
Check your first mortgage payment
Just completed on a new mortgage? Check how much your first payment will be and when it will be taken.
Get a property value estimate
Get an idea of what your property might be worth based on the prices in your area.

You cannot make changes in Mortgage Manager if you:

have a mortgage for over 55s
have an Early Repayment Charge if you’re switching to a new deal
need our advice to make any changes

Want easier access? Get the Banking app

If you use our Banking app, select your mortgage account and then 'manage your mortgage'.

Get the Banking app

Need more help managing your mortgage?

If you can’t find what you’re looking for in Mortgage Manager, our other pages on making changes could help.

Need past mortgage account information?

If you need to look at your past mortgage account information, you can only do this in the Internet Bank.

See past statements – up to 2 years, interest rate history and total overpayments made.

Other useful information

Looking for a new mortgage deal?

If you’re looking to switch to a new deal, and you’re comfortable choosing a deal without our advice, you can use Mortgage Manager to see our deals and apply.

If you have an Early Repayment Charge, or would prefer advice, you need to call us instead.

See more about switching on our guide page

Important:

Think carefully before securing other debts against your home. Mortgages are secured on your home. You could lose your home if you do not keep up payments on your mortgage. Mortgages are subject to underwriting and criteria. Minimum age 18, UK residents only.

Need more from your mortgage?

If you’re moving home or need to borrow more, find out what options might be available. Or, if you’re looking to save money on the total interest on your mortgage, find out how overpayments could work.

Borrow more

If you have a Nationwide mortgage, you can apply to borrow more. How much we can lend you depends on if you are eligible and how you plan to spend the money.

Find out about borrowing more

Moving home

When moving home you can either apply for a new mortgage or take your existing deal with you. This means you’ll keep your existing product’s features and interest rate.

Overpayments

Save money on the total amount of interest you pay by making overpayments. Either with a one-off lump sum or a regular overpayment made throughout the year.

Worried about making your monthly mortgage payments?

If you’re struggling to make your monthly mortgage payments, our Home Support Hub tells you what options are available to help you reduce your payments.

Get help at Home Support Hub

Get the help you're looking for

If you can’t find what you’re looking for, our other mortgage queries and information pages could help. Or, you can call us.

Over the phone

You can call us:

Monday to Friday, 8am to 6pm.
Saturday 9am to 2pm

Closed Sundays and Bank Holidays.

0345 609 25 31