Accessibility tools

Accessible banking

If you need support online, in branch or over the phone, we have a lot of tools that can help.

These tools include talking cash machines and Chip and Signature cards. And Relay UK – a confidential text-to-speech and speech-to-text services for those who struggle to use the phone. 

Get our website translated into British Sign Language

When Signly is turned on, you can select, tap or swipe any text on a page and a qualified translator will sign it to you.

If a page hasn't been translated yet, you can ask for a translation and one will be ready within a week. However, certain areas of the site can’t be translated. For example, the Internet Bank and any downloadable documents. 

Tell us about your support needs

We want you to get the most out of your interactions with us. Let us know about the things we can do that will make banking easier for you.

Other ways we can support you

Changing your name, title or gender

We know it’s important to have services and accounts reflect who you are and how you identify. Find out more about the process of updating your, or your child’s, details. 

Domestic, financial and economic abuse

You’re not on your own – we’re here to help you. Whether over the phone, or in person. Certain branches now offer Safe Spaces to anyone living with domestic abuse. These allow people to discreetly contact friends, family, or specialist support.

Gambling support

If you, or someone you care about, are concerned about how much you spend on gambling, we can help. Find out more about our gambling block, and partnership with GamCare.  

Illness and unexpected change

We can help you manage your Nationwide accounts if you’re living with, or recovering from, illness. Our confidential service will be tailored to your individual needs. 


It can feel overwhelming to sort through the financial affairs of someone who has passed away. But we can help you understand what you need to do during this difficult time.  

Third Party support

Someone you trust can support you with the management of your finances. Find out more about the temporary help or longer-term options that we offer.

How to reach out

Over the phone

Speak to a member of our team.

7 days a week, 8am to 8pm.

Visit us in branch

Our Branch Finder helps you plan your visit by giving important info around the specific services and facilities offered.

This will also tell you which of our branches offer safe spaces.

Live chat

Speak to Arti, our virtual assistant.

Available 24 hours, 7 days a week. However, if your query requires an agent, they are only available between 8am to 4.45pm, Monday to Friday.

Select the blue Chat with us button on the right side of our Contact us page.