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Protecting you from fraud
We’re committed to protecting you from fraud, and being aware of the latest scams is the best way to stay safe.
Service providers (often builders and solicitors) have their email accounts hacked by fraudsters. The fraudster will then send an email to the customer of the builder or solicitor advising them that their account details have changed and that an upcoming payment needs to be sent to the new account details. Be vigilant, before making the payment, please phone the service provider to ensure that the account details have genuinely changed.
We were made aware of this scam in April 2018. It’s a fraudulent text message, which claims to have been sent by Nationwide. If you’ve received this message, ignore it and do not call the number. Be vigilant and remember, Nationwide will always include the last four digits of your card number in a text and we will never ask you to use your card reader over the phone.
If you suspect fraudsters might have access to your money, call us straight away.
0800 464 3051
0800 055 6611
If you're abroad:
+44 1793 65 67 89
Help us stop fraud. Report suspicious emails, texts and messages by emailing: phishing@nationwide.co.uk
Fraudsters can be very convincing, but knowing what to look for can help to keep your details and your money safe.
There are lots of ways fraudsters can steal your identity. But by knowing the threats, you can stay secure and help stop fraud.
Fraudsters will try to trick you into giving out your internet banking and other personal details to access your account.
This happens when someone uses your card details to make a purchase or withdraw cash without your permission.
Fraudsters can use your personal details to pretend to be you – which can give them access to more than just your finances.
Scams are intended to trick you into giving away your details, or your money. They can look and sound believable, which makes it difficult to tell them apart from genuine companies or investment opportunities.