We’re committed to protecting you from fraud, and being aware of the latest scams is the best way to stay safe.

Latest scams

Email Hack Fraud

Service providers (often builders and solicitors) have their email accounts hacked by fraudsters. The fraudster will then send an email to the customer of the builder or solicitor advising them that their account details have changed and that an upcoming payment needs to be sent to the new account details. Be vigilant, before making the payment, please phone the service provider to ensure that the account details have genuinely changed.

Watch our video on Email Hack Fraud
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'Did you try to use your card?' text message

We were made aware of this scam in April 2018. It’s a fraudulent text message, which claims to have been sent by Nationwide. If you’ve received this message, ignore it and do not call the number. Be vigilant and remember, Nationwide will always include the last four digits of your card number in a text and we will never ask you to use your card reader over the phone.

Find out more

Do you think you’ve been a victim of fraud?

If you suspect fraudsters might have access to your money, call us straight away.

0800 464 3051

For credit card fraud, call:

If you're abroad:

+44 1793 65 67 89

Report it

Help us stop fraud. Report suspicious emails, texts and messages by emailing: 

Stay vigilant

Fraudsters can be very convincing, but knowing what to look for can help to keep your details and your money safe.

Remember, Nationwide will never ask you to:

  • log in to the Internet Bank in a direct message on social media, email or text
  • answer security questions by email, text or direct message
  • use, re-enable or re-sync your card reader over the phone
  • update your information by email, direct message or text

And we'll always:

  • include the last four digits of your card number if we email, text or message you querying a transaction on your card

The types of fraud that could affect you

There are lots of ways fraudsters can steal your identity. But by knowing the threats, you can stay secure and help stop fraud.

  • Mobile & digital banking fraud

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    Fraudsters will try to trick you into giving out your internet banking and other personal details to access your account.

    More info
  • Card fraud

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    This happens when someone uses your card details to make a purchase or withdraw cash without your permission.

    More info
  • Identity fraud

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    Fraudsters can use your personal details to pretend to be you – which can give them access to more than just your finances.

    More info
  • Fraud & investment scams

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    Scams are intended to trick you into giving away your details, or your money. They can look and sound believable, which makes it difficult to tell them apart from genuine companies or investment opportunities.

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