Protecting you from fraud

We’re committed to protecting you from fraud, and being aware of the latest scams is the best way to stay safe.

Latest scams

Safe Account Fraud

Never move money or give details to a cold caller– even if they say they are from the police or another business (such as Nationwide). Fraudsters call out of the blue, pretending to be from a trusted organisation and will try to convince the victim that their account has been hacked. They will then give details of a ‘safe account’ where the victim can move their money, which of course, is the last the victim will ever see of it.

More information about fraud scams
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Suspicious Text Messages

If you receive this message or one like it, do not act on it as it is a scam. It may look like it has been sent by Nationwide, but it’s a fake. Remember, we always include the last four digits of your card number in a text, and never ask you to use your card reader over the phone.

Find out more about suspicious texts

Do you think you’ve been a victim of a scam?

If you suspect fraudsters might have access to your money, call us straight away.

Current account fraud enquiries

0800 464 30 51 (UK)
+44 1793 65 67 89 (Abroad)

Useful information

Monday to Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday: 10am - 3pm

Credit card fraud enquiries

0800 055 66 11 (UK)
+44 2476 43 89 97 (Abroad)

Useful information

Monday to Friday: 8am - 8pm
Saturday: 8am - 8pm
Sunday: 9am - 5pm

Report it

Help us stop fraud. Report suspicious emails, texts and messages by emailing:

Stay vigilant

Fraudsters can be very convincing, but knowing what to look for can help to keep your details and your money safe.

Remember, Nationwide will never ask you to:

  • log directly into the Internet Bank via an email, text or social media message
  • answer security questions by email, text or direct message
  • use, re-enable or re-sync your card reader over the phone
  • update your information by email, direct message or text

And we'll always:

  • include the last four digits of your card number if we email, text or message you querying a transaction on your card

The types of fraud that could affect you

There are lots of ways fraudsters can steal your identity. But by knowing the threats, you can stay secure and help stop fraud.

  • Mobile & digital banking fraud

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    Fraudsters will try to trick you into giving out your internet banking and other personal details to access your account.

    More info
  • Fraud scams

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    Scams  are intended to trick you into giving away your details, or your money. They can look and sound believable, which makes it difficult to tell them apart from genuine companies or investment opportunities.

    More info
  • Card fraud

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    This happens when someone uses your card details to make a purchase or withdraw cash without your permission.

    More info
  • Identity fraud

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    Fraudsters can use your personal details to pretend to be you – which can give them access to more than just your finances.

    More info