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Bank of England Base Rate:
On Thursday 1 February 2024, the Bank of England announced no change to the base rate. This means that our Savings and Mortgage rates have not been impacted by this decision.
Find out how the previous base rate change may have affected your Nationwide mortgage in our guide.
Overall service quality – Great Britain
There’s more information to help you compare providers in the Competition and Markets Authority service quality results:
Overall service quality – Northern Ireland
There’s more information to help you compare providers in the Competition and Markets Authority service quality results:
Financial Conduct Authority Service Quality Metrics
The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found on our Nationwide Service Quality Metrics page.
Share of APP fraud refunded
This data shows the proportion of total APP fraud losses that were reimbursed, out of 14 firms. Higher figure is better.
APP fraud sent per £million transactions
This data shows the amount of APP fraud sent per million pounds of transactions, out of 14 firms. Lower figure is better.
APP fraud received per £million transactions: smaller UK banks and payment firms
This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.
APP fraud received per £million transactions: major UK banks and building societies
This data shows the amount of APP fraud received per million pounds of transactions, out of 20 firms. Lower figure is better.