View your account balance or get a statement online

Current account statements

How to view your statement

1. Log into the internet bank.
2. Choose your current account from the account list.

You will automatically be shown your full statement.

Log into the internet bank

How to view past statements

1. Log into the internet bank.
2. Choose the View accounts tab.
3. Choose your current account from the account list.
4. Choose My Documents from the top bar.
5. Choose a statement date to view the full statement.

You can download up to 36 months of your past statements as PDF files.

What’s on your statement

Your full statement shows your:

• account balance – the real time funds in your account
• available balance – how much money you can access, which can include payments that haven’t left your account and cheques that haven’t yet cleared
• transactions made – if the balance is zero and you’ve made no transactions in the previous month, we won’t send you a statement
• arranged overdraft
• charges due to be applied
• IBAN, BIC and SWIFT numbers.

From your statement archive, you can download copies of previous statements. You can download up to 36 months' worth of statements online via a PDF file. If you require more than one statement, you'll need to repeat these steps for each statement.

For card-based savings accounts

Follow the steps for viewing and downloading current account statements.

For non card-based savings accounts and ebonds

How to view

To view your savings statement:

• Log into the internet bank.
• Choose the View accounts tab.
• Choose your savings account from the account list.

Log into the internet bank

What’s on your statement

Your statement shows your:

• account balance – the amount you have spent, up to the close of business on the previous working day
• transactions made – if the balance is zero and you’ve made no transactions in the previous month, we won’t send you a statement
• IBAN, BIC and SWIFT numbers.

Mortgage statements

How to view

To view your mortgage statement:

1. Log into the internet bank.
2. Choose View accounts tab.
3. Select your mortgage.
4. Select your statement date from the list.
5. Use the View button.

Log into the internet bank

What’s on your statement

Your statement shows your:

• Balance – opening balance and outstanding balance
• Transactions – payments received and interest charged
• Interest rate history
• Agreed redemption date
• Overpayments – these are bundled together with your monthly payment.

Credit card statements

How to view

1. Log into the internet bank.
2. Choose your current account from the account list.

You will automatically be shown your full statement.

Log into the internet bank

How to view past statements

1. Log into the internet bank.
2. Choose the View accounts tab.
3. Choose your credit card from the list.
4. You will automatically see the latest account summary.

You can also view any previous summaries for up to 15 months, where a previous statement has been issued. Follow the same steps, and then:

1. Choose Statement summary / statement archive from the menu.
2. Choose a statement date to view the full statement.
3. If you want to download your statement, choose Download transactions and select the format you require.

What’s on your statement

• Recent transactions – shows the transactions applied to your account since your last statement and your available balance, but not transactions being processed and will not tell you exactly how much you have available to spend.

Past statements show the information from the first sheet of your statements, as well as your:

• Account balance – the amount you have spent, up to the close of business on the previous working day
• Available balance – without transactions currently being processed. This doesn't show transactions being processed and will not tell you exactly how much you have available to spend.
• Transactions made within the statement period – if the balance is zero and you’ve made no transactions in the previous month, we won’t send you a statement.
• Credit limit
• Next payment date – when your next payment is due
• Next statement date – when your next statement will be sent
• Previous statement date – when we sent your previous statement.

If you see more than one card mentioned on your statement, it could be because:

• your card number has changed
• your card has been reported as lost or stolen, or
• the card type has changed.

Old cards may remain on the listing. We maintain these accounts for some time on our systems to monitor for any unauthorised usage. The details of the old card are for information only and will be removed from future statements.