How to pay money into your savings account, ISA or bond

You can find your unique 8-digit account number and 6-digit sort code:

• online on our banking app or internet bank
• on letters and emails from us
• on your statements

When you set up a payment from another provider to a Nationwide savings account, you might have to use Confirmation of Payee.

This is a name-checking service that helps make sure payments are sent to the correct personal or business account. It will tell you if the account name matches when you ask to check the payee details.

Here are some common reasons why your provider might not be able to recognise your Nationwide account.

You have a new Nationwide savings account

You cannot check the details within the first 24 hours of opening a new account.

Wait another day and then try again.

We do not have your correct name

When you set up a payment from another provider, it will ask you for the account name. You must enter your name exactly as it appears on your Nationwide account. For example, if you enter ‘Tom’ instead of ‘Thomas’, the names will not match. For joint savings accounts, you might need to enter both names.

If you have changed your name and not updated your details with us, you will be told the details do not match.

How to update your name

You have entered the wrong account details

Some of our savings accounts and ISAs have unique account numbers and sort codes.

For other accounts, you will only have a unique account number.

Read our troubleshooting on what your account number and sort code are for more information.

Missing from online banking

There are several reasons why your account might not be in your online banking.

Usually, it is because you are new to Nationwide or have only just registered to bank online. It can take up to 5 working days from when the account is opened for new accounts to show.

More about finding a missing account

Missing from a payment form

If your account is missing from the list of accounts to pay into, this could be because it is not eligible for payments.

Some of our fixed rate accounts, such as our Fixed Rate Cash ISA, are lump sum accounts. This means you can only add money to them when you open the account. You cannot pay into them after they are open.

Check your account’s terms and conditions to see if you have a lump sum account.

Some of our fixed rate accounts, such as our Fixed Rate Cash ISA, are lump sum accounts.

This means you can only add money to them when you open the account. They are not designed for savers who want to put away money on a regular basis.

Check your account’s terms and conditions to see if you have a lump sum account.

If your Nationwide savings account has a unique account number and sort code, you can enter anything in the reference field. This is just for your own records to help you remember what the payment was for.

If you do not have a unique account number and sort code, enter your full personal account number in the format 1234/123456789.