Coronavirus Home Support Hub
If you’ve been financially affected by coronavirus, we want to do all we can to help you keep a roof over your head.
There are a number of options to consider, whether that means reducing your monthly mortgage repayments, or taking a mortgage payment break.
Options for reducing your monthly repayments
Make an underpayment
If you have an overpayment reserve on your mortgage, you can choose to make an underpayment.
Of course, if you’re making overpayments on your mortgage, you can change or stop the amount you overpay.
Switch your deal
If you can still make your mortgage payments, switching your deal – if possible – may help to reduce your monthly payments.
Increasing your mortgage term
Extending your mortgage term is one way to help reduce your monthly payments. However, this is a long term solution. You should only consider it if your financial situation is stable. For example, if your income has permanently changed.
A term change will increase the amount of interest you have to repay overall.
Mortgage payment breaks and holidays
As of 1 April 2021, we are no longer accepting new applications for mortgage payment breaks.
However, if you’re already on a payment break and you need more support, you can apply for an extension.
As long as you are currently on a payment break, you’ll be able to extend it up until 31 July 2021.
This is as long as:
- it doesn’t go over the 6-month payment break limit, and
- there are no gaps between the payment breaks.
If you need support with your mortgage payments
Help is available if you’re unable to make your payments. The first step is to provide us with more detail about your financial situation.
To help you complete the application, please have information about your income and outgoings to hand. You’ll also need your mortgage account number.
Once we’ve received your form, we’ll review it and get in touch by phone within 7 days.
Over the phone
If you need to speak to someone urgently, you can call us.
Monday to Friday, 9am to 5pm
Closed weekends and bank holidays
0800 464 30 40