We’ll lock your PIN if you enter it incorrectly 3 times. We do this in case it's someone else trying to use your account.

If you know your PIN

If you know your PIN, you can change it at a cash machine.

  1. Insert your card into the cash machine.
  2. Enter your existing PIN.
  3. Select PIN services.
  4. Select PIN change.
  5. Choose a new PIN.

If you don't know your PIN

If you can’t remember your PIN, you can request a new one. We’ll post a new PIN to you within 5 working days.

Once you have a new PIN, you’ll need to use a cash machine or make a Chip and PIN purchase to get it working again.


If your PIN is locked, you cannot use contactless, withdraw cash or use your card online or in store with a locked card. Payments through e-wallets, standing orders and direct debits will continue to work.

Banking without your PIN

You can still get cash or make a payment without your PIN. Visit us in branch with some ID, such as a passport or driving licence. A member of our team will help you.