What to do if your PIN is locked
We’ll lock your PIN if you enter it incorrectly 3 times. We do this in case it's someone else trying to use your account.
If you know your PIN
If you know your PIN, you can change it at a cash machine.
- Insert your card into the cash machine.
- Enter your existing PIN.
- Select PIN services.
- Select PIN change.
- Choose a new PIN.
If you don't know your PIN
If you can’t remember your PIN, you can request a new one. We’ll post a new PIN to you within 5 working days.
Once you have a new PIN, you’ll need to use a cash machine or make a Chip and PIN purchase to get it working again.
If your PIN is locked, you cannot use contactless, withdraw cash or use your card online or in store with a locked card. Payments through e-wallets, standing orders and direct debits will continue to work.
Banking without your PIN
You can still get cash or make a payment without your PIN. Visit us in branch with some ID, such as a passport or driving licence. A member of our team will help you.