How to change your PIN
If you know your current PIN, you can change it at a cash machine. If you've forgotten it, you can ask us for a new one.
Change your PIN using a cash machine
- Insert your card into the cash machine.
- Enter your existing PIN.
- Select PIN services.
- Select PIN change.
- Choose your new PIN.
If you've forgotten your PIN
If you can’t remember your PIN, let us know and we’ll post a new PIN to you within 5 working days.
Banking without your PIN
You can still get cash or make a payment without your PIN. Visit us in branch with some ID, such as a passport or driving licence. A member of our team will help you.