Fraud and security
Get help if you’ve been a victim of fraud or a scam. And find out more about how we’re protecting you, as well as the ways to protect yourself.
Call us straight away if you think someone might have access to your money.
How to report fraud or a scam
Current account or credit card account
Want to make sure it’s us? Stop and call 159
Available 24 hours a day, 7 days a week.
159 is the number to call if you have any doubts about who you’re speaking to. It’s a secure, memorable number that will put you straight through to us.
Visit the 159 – Stop Scams UK website (opens in a new window) for more information.
Report a suspicious message
Help us stop fraud. Report suspicious emails, texts and messages to: email@example.com
We don't reply to every email but review all the messages we receive. This information helps us to stop crime. Thank you.
To report a suspicious text from another organisation, you can forward the text to 7726.
More help with reporting fraud or a scam
Get more in-depth information about what to do if you’ve been a victim, including:
Things to check if you’re unsure about a transaction
The ways you can report scam texts, emails and calls
Getting your money back
Latest scam articles
Protect your money from purchase scams
Looking for an online bargain? Make sure you only pay genuine sellers. Our article helps you understand:
- the scam and how it works
- the scale of the problem
- how to avoid being scammed
Have you been messaged by a scammer?
Scammers are using WhatsApp, texts and other messaging apps to swindle people out of their money. Read our article to find out more about:
- what a WhatsApp scam is
- the warning signs
- how to protect yourself
How to avoid becoming a money mule
Don’t be fooled into allowing others access to your bank accounts. Learn more about what a money mule is and how to avoid this type of scam.
Identity theft and identity fraud
If a criminal gets hold of your personal information, they can commit fraud without you knowing about it. This article helps explain:
- how identity fraud works
- the impact it can have on your life
- ways to keep your personal info safe
More information on fraud and scams
Types of fraud
What we do to protect you from fraud and scams
Online banking and payments
Take Five to Stop Fraud
Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.
Building digital awareness
It's important to know what to look out for when managing your money online. Our digital awareness video teaches you the common tricks scammers use.