How to report fraud

Current account fraud

Available 24 hours a day, 7 days a week.

Credit card fraud

Available 24 hours a day, 7 days a week.

Report a suspicious message

Help us stop fraud. Report suspicious emails, texts and messages to: phishing@nationwide.co.uk

We don't reply to every email but review all the messages we receive. This information helps us to stop crime. Thank you.

To report a suspicious text from another organisation, you can forward the text to 7726.


Latest scams

Coronavirus scams

Some criminals are using the coronavirus to trick people into sharing personal or financial information. Watch out for:

  • cold calls from criminals pretending to be from Nationwide – we’ll never ask for your card reader codes or ask you to move money to a safe account
  • strangers claiming they’ll help buy your shopping if you give them your card and PIN – never give your card and PIN to anyone
  • emails that ask you to click on a link to log in, update information, or to access important news – we’ll never ask you to do that from a link in an email or text.

More about protecting yourself from scams


In this section


Take Five to Stop Fraud

Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.