Fraud and security
How to report fraud
Current account fraud
Credit card fraud
Report a suspicious message
Help us stop fraud. Report suspicious emails, texts and messages to: firstname.lastname@example.org
We don't reply to every email but review all the messages we receive. This information helps us to stop crime. Thank you.
To report a suspicious text from another organisation, you can forward the text to 7726.
Attend our Recognising fraud and scams with Nationwide event
On Thursday 16 June 2022, we’re hosting a free online event. Find out how to spot the latest scams and protect yourself from being a victim of fraud. We'll also have colleagues from our Fraud Education team online to answer any questions you may have.
Some criminals are using the coronavirus to trick people into sharing personal or financial information. Watch out for:
- cold calls from criminals pretending to be from Nationwide – we’ll never ask for your card reader codes or ask you to move money to a safe account
- strangers claiming they’ll help buy your shopping if you give them your card and PIN – never give your card and PIN to anyone
- emails that ask you to click on a link to log in, update information, or to access important news – we’ll never ask you to do that from a link in an email or text.
In this section
Types of fraud
What we do to protect you from fraud and scams
Online banking and payments
Take Five to Stop Fraud
Nationwide supports the industry fraud awareness campaign Take Five. It offers straightforward and impartial advice to help everyone in the UK protect themselves against financial fraud.