We're changing FlexPlus travel insurance to Aviva

You should save or print the following documents about how the policy will change under Aviva.

The new Aviva travel insurance policy will still be a worldwide family travel insurance. However, there are some changes to what and who is covered.

The main changes include:

• If you’re aged 70 or over, you're covered as standard.
  You don’t need to arrange a separate age extension upgrade.
• The definition of dependents has changed.
  From under 24 and in full-time education to under 23, regardless of whether they’re in full-time education.
• Some types of cover are no longer available.
  You aren’t covered for weddings, business travel and air miles.
• What the upgrades cover and how long they last has changed.
  If you have upgrades with U K Insurance Limited, they will not automatically renew with Aviva. If you need cover for pre-existing medical conditions, you’ll need to contact Aviva and complete their medical screening after the move.
• How you claim depends on when you're claiming for.
  If you have an existing claim registered with U K Insurance Limited for events that happened before 1 May 2024, they’ll continue to manage them with you. This is the case even if you moved to the new Aviva travel insurance policy on 1 May 2024.

We changed our travel insurance provider from U K Insurance Limited to Aviva Insurance Limited on 1 May 2024, but this will come into effect for different customers at different times.

If you've opened a new FlexPlus current account since 1 May 2024, you're covered by Aviva.

If you had a FlexPlus current account before 1 May and didn’t have any travel insurance upgrades, we’ll have automatically moved you over to Aviva on 1 May 2024.

If you have a travel insurance upgrade with U K Insurance Limited that hasn’t yet expired, you’ll continue to be covered by them under your current policy until your upgrade expires.

We’ll make sure you’re kept up to date on the change. If you have an upgrade that hasn't yet expired, you’ll be contacted by Aviva before your upgrade expires to let you know what you need to do.

Please note, you will not be able to make changes to your travel insurance policy or manage it until Aviva contact you.

You can check whether you have any travel insurance upgrades with U K Insurance Limited on their online portal (opens in a new window) or by calling them on 0800 051 01 54. You can find instructions on how to register for the portal as well as opening hours on our travel insurance page.

When you move to Aviva, you can arrange new upgrades with them. You will not be able to do this until you’ve moved to Aviva or they've contacted you.

If you need cover for pre-existing medical conditions, you’ll need to contact Aviva and complete their medical screening after the move.

You can cancel an upgrade with U K Insurance Limited at any time. However, you’ll only get a refund for your upgrade if:

• the upgrade’s cover has not started, or
• you cancel within 14 days of the purchase date (or the date you receive your documents, whichever is later).

Also nobody covered by your travel insurance can have travelled or claimed. Upgrades cancelled at any other time will not be refunded.

To cancel an upgrade, visit their online portal (opens in a new window) or call them on 0800 051 01 54.

You have 3 options if you're not happy with the move to Aviva.

You can change your FlexPlus current account to another Nationwide current account at any time. You'll lose the benefits of a FlexPlus including worldwide family travel and mobile phone insurance, plus UK and European breakdown cover.

Compare our current accounts

We really hope you want to stay with us. But if you decide to switch, the Current Account Switch Service offers a secure and easy way to switch your current account in 7 working days.

More about switching

We'll be sorry to see you go, but you can close your account using our Internet Bank, by visiting your local branch or by post. Any overdraft, as well as any outstanding fees and charges, will need to be repaid before you can close your account.

More about closing your current account