What's on this page
How to get set up
Installing our Banking app
Download our Banking app from the Google Play Store if you're using an Android, or the App Store if you're using an iPhone.
Watch a demo of how to download the app on Android (opens in a new window).
Watch a demo of how to download the app on iOS (opens in a new window).
Setting up your account
Get up and running in the app by entering your card details or customer number.
Watch a demo of how to enrol on the app (opens in a new window).
Logging in and viewing your transactions
Use your passnumber or Touch ID to log into the app and view your account transactions. Our Banking app displays enriched transactions. They’ll show the date and location of your payment, as well as details on the companies you’ve paid.
Watch a demo of how to log into the app (opens in a new window).
Making payments and managing your cards
Paying a new person or company
Make payments immediately, or set a date for them to be made.
Watch a demo of how to pay a new person or company (opens in a new window).
Setting up a standing order
Pay someone regularly by creating a standing order.
Watch a demo of how to set up a standing order (opens in a new window).
Transferring money between your accounts
Move money between your Nationwide accounts that allow transfers.
Watch a demo of how to move money between accounts (opens in a new window).
Managing your arranged overdraft
Choose to increase or decrease your arranged overdraft limit.
Watch a demo of how to manage your arranged overdraft (opens in a new window).
Managing your credit card
Increase or decrease your credit limit and request balance transfers to your credit card.
Watch a demo of how to manage your credit card (opens in a new window).
Keeping your account secure
Freezing and unfreezing your debit card
Stop a lost card from being used by freezing it in the app. Unfreeze if you find it, or report it stolen if it's lost.
Watch a demo on how to freeze a debit card using the app (opens in a new window).
Verifying your online purchases
Use the app to check it's really you making a purchase before your order is confirmed.
Watch a demo on how to verify your online purchases (opens in a new window).
Account biometrics and card readers
What are biometrics and how do I use them?
We have a page dedicated to what account biometrics are and how to get set up.
Using account biometrics
How to get a new card reader
Find out how to order a card reader online, in branch or more about accessible card readers.
Order a new card reader
Do I need to keep my card reader?
Yes. We've gradually been reducing the need for our customers to use card readers but sometimes we may still need to complete security checks with your card reader.
Why am I asked to use a card reader on the Internet Bank or to complete purchases online?
The option to use facial recognition to authorise payments is only available in the Banking app for now.
Changing your details
Changing your passnumber
If you've forgotten your passnumber you can change it before or after you've logged into the app.
Watch a demo of how to change your passnumber (opens in a new window).
Changing your phone number
Make sure the phone number we have for you is up to date.
Watch a demo of how to change your phone number (opens in a new window).
Changing your address
Make sure the address we have for you is up to date.
Watch a demo of how to change your address (opens in a new window).
Setting up Touch ID, text alerts and paperless statements
Manage how and when we contact you by changing your preferences in the app.
Watch a demo of how to manage alerts and statements (opens in a new window).
Our app refresh
The new look, functionality and option to enhance your security will appear in your app soon. We're rolling this out to all of our customers gradually.
Banking app security
Keeping your money safe is our top priority. Find out what we do and also tips on how you can protect your money too.
Fraud and security
Find out how we protect you and your money, as well as the ways you can protect yourself.