Note:

You can use a card reader from another bank or building society as long as it accepts your Visa debit card.

To order a card reader online

Current account holders can order a new card reader online if:

  • You have a Nationwide Visa debit card.

  • Your current card reader breaks.

  • You’ve lost your card reader.

  • You were never sent a card reader.

Fill in the online form and we’ll post you a new one within 3 to 5 working days.

If you’ve recently registered for the internet bank, it can take up to 7 days for your card reader to arrive.

Order a card reader in branch

Ask for a card reader in branch

You can ask for a card reader at your nearest branch. To avoid disappointment, call your branch to reserve a card reader before making the trip.

Accessible card readers

Our accessible card readers have larger screens, bigger buttons and audio. If this may be easier for you to use you can order one in branch or by calling us.

Log in and make payments easier using biometrics

We want to make it easier and safer for you to confirm your identity when you do your everyday banking. Biometrics is when we use fingerprints or facial recognition to check it's you when using our banking app.

You can now use biometrics in our banking app to log in and make payments without using a card reader.

We might still need to confirm your identity using your card reader. For example, when we need to carry out extra security checks, so don't throw your card reader away, please keep it somewhere safe just in case.