Important information for Nationwide customers

Travel company Malvern Group (Super Break and LateRooms)

As you may have seen in the news, Malvern Group (Super Break and LateRooms) regrettably ceased trading on the 1 August 2019.

Advice for Super Break Customers

If you’re a Super Break customer, in the first instance you should contact ABTA for help and support. ABTA advice can be found here www.abta.com/news/superbreak.

Advice for LateRooms Customers

If you’re a LateRooms Customer, we understand that Laterooms.com did not take payments itself and instead these were paid directly to the hotels, so you should contact the accommodation provider to check that your booking is still valid.

General Advice

If, after contacting ABTA, your purchase does not have their protection and you paid using either a Nationwide Credit or Debit Card, you may be eligible for a refund. Please contact us on 0800 302011 to register a claim and we’ll try and help where we can.

FlexPlus and FlexAccount Travel Insurance

Please note, Travel Insurance doesn't cover the Financial Failure of any travel agent, tour organiser, booking agent or consolidator. Please follow the guidance above or visit the ABTA website for further information.