If you are due to travel with Flybe
- The latest information is that all Flybe flights are cancelled and you should not travel to the airport without making alternative arrangements first.
- Information can be found on the Civil Aviation Authority (CAA) website
- Please be aware that flights booked directly with Flybe are not protected by the ATOL scheme and you will be unable to apply to them for compensation.
- If you booked flights as part of a package through a UK travel agent, you may be eligible for ATOL protection. Please refer to the documentation you received from your travel agent for confirmation.
Getting a refund from us - purchases made using Nationwide Debit or Credit cards
If you booked your flights or holiday using a Nationwide debit or credit card, then please give us a call on 0800 30 20 11, visit your local branch or you can select 'view & cancel payments' from your Banking app.
Please have this information ready before you call:
- Name of the company you booked through
- Date of transaction
- Amount paid and amount you are claiming
- Dates (and times, if possible) of your flights
- Which airports you were flying from and to
- Destination
After you speak to us, you’ll need to send us proof of your booking, including any receipts, invoices and the amount of refund you’re claiming. Unfortunately, we won’t be able to process your refund claim until we have all this information.
We aim to get refunds back to you as quickly as possible. However, if we receive a large number of claims this could take longer than we would normally expect.
Other important information
If you have booked other services, such as airport parking, transfers or excursions, try to cancel them first. If you unable to do this, please call us on 0800 30 20 11.
Getting a refund from us – Members with travel insurance
Members with FlexPlus accounts are covered for the financial failure of a travel agent, tour organiser, booking agent or consolidator as standard.
Nationwide FlexAccount members who have purchased the Travel Disruption Upgrade may be considered for claims where:
- the associated cost is for direct airline tickets with Flybe and
- their package does not qualify for ATOL protection, and
- they are unable to make a claim via their credit or debit card provider.
Members can contact International Passenger Protection (IPP) to see if the above applies to them:
IPP Claims
Cunningham Lindsey Oakleigh House
14-15 Park Place
Cardiff
CF10 3DQ
United Kingdom
Telephone: +44 (0) 345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
Finally, beware of fraudsters
Criminals will often use the publicity around these sorts of events as a chance to pose as a genuine organisation, including financial service providers, police officers, retailers and travel companies. Often the criminal will pretend to be from the impacted company, such as FlyBe, or claim they are dealing with an issue resulting from the collapse.
Don’t be tricked into giving a fraudster access to your personal or financial details.