Useful travel information

Emergency numbers

Fees and charges

Important Travel Information

Important Information for Nationwide customers

Bali volcano - 27 November 2017

The volcanic eruption in Bali has resulted in the evacuation of a large number of people and some disruption to air travel.

Advice from the Foreign and Commonwealth Office on what to do and how to stay safe can be found here.

For any of our members who may be on holiday in the region or about to visit, here’s some useful information for travellers.

Emergency Assistance

If you need any emergency assistance please contact our 24-hour Emergency Assistance Service on +44 141 349 0288 (from overseas) or 0141 349 0288 (UK).


I’m in Bali at the moment. Can I come back to the UK early using my FlexAccount and FlexPlus travel insurance?

Firstly, you should contact your tour operator or airline directly to discuss available options with them.

If the airport is closed, follow the advice of the local authorities and stay safe.

If you’re currently in the area, and your tour operator or airline doesn’t provide a suitable alternative, contact our Claims Department on 0800 051 0154 (Monday to Friday 8am-6pm) or if you need urgent support outside of these hours contact our 24 hour Emergency Assistance Service on +44 141 349 0288 (from overseas) or 0141 349 0288 (UK) to discuss whether your early return to the UK is covered by your policy.


I’m planning to travel to Bali in the next few days. Can I cancel my holiday under FlexAccount and FlexPlus travel insurance?

You should contact your tour operator or airline directly to discuss if your travel plans have been affected and discuss alternative options with them.

If your pre-booked accommodation has been impacted and your tour operator or airline doesn’t provide a suitable alternative or refund, please call our Claims Department on 0800 051 0154 (Monday to Friday 8am-6pm) to discuss if cancellation cover is provided by your policy.


Further information

Please see the Foreign & Commonwealth Office website for further information and travel updates.

For further information you can view your FlexAccount travel insurance policy here or your FlexPlus travel insurance policy here. If you have any questions about the coverage of your policy please call 0800 051 0154.


(Information correct at 27 November 2017).

Monarch Group – 2 October 2017

We are aware Monarch Group has ceased trading, resulting in holidays and flights being cancelled. For more information please visit our Monarch information page.

Cancellation of Ryanair flights

You might have heard that Ryanair are cancelling 2,024 flights through to the end of October and another 18,000 flights between November and March with the temporary suspension of some routes. We know this might affect some of our members, so we’d like to let you know what you can do.

If your flight has been cancelled, the first thing you’ll need to do is contact Ryanair to see what your options are. Under EU regulations, Ryanair have to arrange another flight for you or offer you a refund. We’d recommend thinking carefully about whether or not to cancel your trip altogether, as other costs like hotels or car hire aren’t always covered by travel insurance policies, including ours, if you didn’t book them through Ryanair.

We hope the cancellations don’t cause you too much trouble, and if we can help with anything else, just let us know.

This communication is for general guidance only and does not constitute definitive advice (29 September 2017)