We may be able to offer you a partial refund of your travel upgrade premium if you:
- upgraded in the 12 months before 18th March 2020
- haven’t made a claim
- do not have any upcoming trips for which you are relying on the cover provided by your upgrade
We’ll work out your refund based on the number of days left of your upgrade after 18 March 2020.
If you choose a refund, your upgrade will stop from 18 March 2020. If you want to start your cover again, you will need to buy a new upgrade.
Remember that if you are over the age of 70 you require an age upgrade for your travel insurance to be valid.
Keep in mind, we’re not able to pause or defer upgrades which are open at the moment.
Find out more or apply for a refund
If you have made a claim within your upgrade period and you think you should still be considered for a refund (because for example you made a claim for cancellation or cutting short your trip and subsequently received a refund from your trip provider), then please do not use the link above to register your refund request. Instead give UKI a call on 0800 051 0257 as we will need to validate that your claim has been completely closed and you haven’t received any settlement from us for the claim.
*Please bear in mind the conditions and restrictions outlined above will still apply.