Useful travel information

Fees and charges

Important Travel Information

Important information for Nationwide customers

Sri Lanka bombings - 21 April 2019

The Sri Lanka bombings which took place on 21 April 2019 have resulted in the Foreign and Commonwealth Office advising against all but essential travel to Sri Lanka due to the current security situation.

Advice from the Foreign and Commonwealth Office on what to do and how to stay safe can be found at www.gov.uk.

For any of our members on holiday in the region or about to visit, who hold a FlexPlus Account or a FlexAccount with Travel Insurance, here's some useful information:

Emergency Assistance
If you need emergency assistance, please contact our 24-hour Emergency Assistance Service on +44 141 349 0288 (from overseas) or 0141 349 0288 (UK).

I’m in Sri Lanka at the moment. Can I come back to the UK early using my FlexAccount with Worldwide upgrade and FlexPlus travel insurance?
Firstly, you should contact your tour operator or airline directly to discuss available options with them.
If your tour operator or airline doesn’t provide a suitable alternative, please contact our Emergency Assistance Service on +44 141 349 0288 for further information and advice.

I’m planning to travel to Sri Lanka in the next few days. Can I cancel my holiday under FlexAccount with Worldwide upgrade and FlexPlus travel insurance?
You should contact your tour operator or airline directly to discuss if your travel plans have been affected and discuss alternative options with them.
If you no longer want to travel to Sri Lanka and your tour operator or airline doesn’t provide a suitable alternative or refund, please call our Claims Department on 0800 051 0154 (Monday to Friday 8am-6pm) to discuss if cancellation cover is provided by your policy.

Further information
For further information you can view your FlexAccount travel insurance policy here or your FlexPlus travel insurance policy here. If you have any questions about the coverage of your policy, please call 0800 051 0154.

Information correct as 26 April 2019.