Useful information on fixed rate ISAs

You'll have several options when your ISA matures. It's important you let us know what you decide.

If you don't let us know, your ISA will mature into a Fixed Term ISA Maturity account. This is an instant access account, so you'll be able to access your money whenever you like.

You can find out more in the maturity account's terms and conditions.

You can close your account early by visiting us in branch. Just remember to bring proof of identity and, if you have a Fixed Rate ISA, your ISA certificate.

If you close your account early, you'll have to pay an early access charge. The amount you pay will depend on the term of your fixed rate ISA. For full information, please check your account terms and conditions.

If you've lost your certificate, or it's been stolen, you can let us know:

• by phone
• in your nearest branch.

We do not provide ISA certificates for Fixed Rate Cash ISAs.