Our services are working normally
Just so you know, as you go through your remortgage with us you'll get a Decision in Principle (DIP) first.
This just lets you know what we're prepared to lend you before completing the full application.
We've made some changes to how we carry out mortgage valuations. And if your application has been impacted by coronavirus, you can apply for a mortgage offer extension.
Find out more about our changes to mortgage valuations and offers
If you're comfortable choosing a mortgage without our advice, you can apply online at your own pace. You need to understand that you're responsible for the mortgage you choose. You'll get no advice from us, so you won't be protected if you later decide the mortgage you chose wasn't suitable.
Apply with advice. If you're applying over the phone or in branch, you could save time by getting a DIP online first. Call to book an appointment with a Mortgage Consultant. Mon – Fri 8am – 6pm, Sat 8:30am – 4pm (closed Sundays and Bank Holidays)
While we need to keep each other safe by staying at home, we cannot accept applications in branch. For now, please call us to apply if you need advice. Or, if you're happy to apply without advice, you can apply online.
Please bear with us at the moment
We may take longer to answer your calls, or to process your application. Some of our employees are self-isolating, and there is a lot to do, but we'll continue to work as fast as we can. As always, supporting our members is our top priority.
For these applications, please call us on 0800 30 20 10, Monday to Friday 8am - 6pm, Saturday 8:30am - 4pm.
Think carefully before securing other debts against your home. Mortgages are secured on your home. You could lose your home if you do not keep up payments on your mortgage.
Mortgages are subject to underwriting and criteria. Minimum age 18, UK residents only.
Our website survey opens in a newwindow for you to complete once you'vefinished what you wanted to do.
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