What to expect when paying off your mortgage

Direct Debits and Standing Orders

Please do not cancel your Direct Debit or Standing Order. We will cancel your mortgage Direct Debit after the account is closed. If you do pay by Standing Order, please remember to cancel this once your mortgage is paid off in full. Any overpayments will be refunded within ten working days.


If you pay for Mortgage Payment Protection Insurance with your mortgage payments, we'll cancel this for you when you pay off your mortgage in full. You should also review any other policies you may have with your mortgage and then cancel them if you need to.


The figure quoted on your redemption statement is only valid for the date stated. If we receive your payment after this date you'll be charged additional interest. This could lead to a shortfall. The figure will also include any Direct Debits which have been taken within the last four working days or that are due to be taken in the next four working days.

How to pay off your mortgage early

If you’d like to pay off your mortgage before the terms ends, first check if you'll need to pay any Early Repayment Charges (ERCs).

There may also be a mortgage exit administration fee. To find out more about fees and charges, please visit our tariff of charges - PDF 71KB (opens in a new window).

You’ll need to request a redemption statement – this will show how much you still owe on your mortgage, plus any ERC you need to pay.

You can get your redemption statement by calling us on 03457 30 20 11 (Monday to Friday, 8am to 6pm, Saturday, 9am to 12.30pm. Closed Sundays and bank holidays).

Ways to pay

There are a number of ways to pay off your mortgage balance once you have your redemption statement.