What to expect in your statement

The statement will detail everything about your mortgage, including:

  • mortgage product and when it expires
  • mortgage type
  • remaining mortgage term
  • opening balance from the beginning of the calendar year
  • closing balance from the end of the calendar year
  • any fees or charges that may have been applied
  • any overpayment reserve or arrears balance
  • interest rate(s) you’ve been charged
  • current monthly payment
  • payments due to be paid
  • actual transactions that took place.

If there is anything that you are unsure about on your annual mortgage statement, please visit our 2020 annual mortgage statement guide - PDF 6345KB (opens in a new window).


If you’d like to order a statement at any other time of the year please call us:

Monday to Friday, 8am to 6pm.
Closed Saturdays, Sundays and bank holidays.

03457 30 20 11


Mortgages are secured on your home. You could lose your home if you do not keep up payments on your mortgage.
Mortgages are subject to underwriting and criteria. Minimum age 18, UK residents only.