What would you like help with?

Get the help you need when you travel, including preparing to go away, making an insurance claim, and how to manage your banking if you go to live and work abroad.

Helpful phone numbers

FlexPlus travel insurance questions and customer services

Monday to Friday, 8am to 8pm.
Saturday, 9am to 5pm.
Sunday, 9am to 4pm.
Closed bank holidays.

Current account general enquiries (except FlexDirect and FlexPlus)

Monday to Saturday and bank holidays, 8am to 8pm.
Sundays, 9am to 5pm.

Credit cards

Monday to Saturday, 8am to 8pm.

Sundays and bank holidays, 9am to 5pm.