What would you like help with?

Get the help you need when you travel, including preparing to go away, making an insurance claim, and how to manage your banking if you go to live and work abroad.

Coronavirus help:

Find out how to get a refund if your travel plans are cancelled due to coronavirus.

Coronavirus and travel claims

Helpful phone numbers

Before you travel

Monday to Friday, 8am to 8pm.
Saturday, 9am to 5pm.
Sunday, 9am to 4pm.
Closed bank holidays.

Current account general enquiries (except FlexDirect and FlexPlus)

Monday to Saturday, 8am to 6pm.
Closed Sundays and bank holidays.

Credit cards

Monday to Saturday, 8am to 8pm.

Sundays and bank holidays, 9am to 5pm.