Google Pay guide
What's on this page
How to set up Google Pay
You can set up Google Pay using the app, which you can download from the Google Play store.
- a device compatible with Google Pay
- your Nationwide debit or credit card(s).
- the Google Pay app.
- Open the Google Pay app.
- Follow the setup process.
- Add your Nationwide debit or credit cards.
Remember, you can add:
- more than one card to a device
- the same card to more than one device.
Using Google Pay
You can use Google Pay with retailers that display the contactless or Google Pay logo.
There’s no limit to how much you can pay in one transaction. But some retailers might set their own limits for Google Pay payments.
Google Pay not working?
Find out what to do if Google Pay isn’t working when you try to make a payment.
If you’re using Google Pay for the first time
If Google Pay isn’t working the first time you try to use it:
- Make sure your device is up to date – check your settings for any updates you need to make.
- Check your card is listed in the Google Pay app – there might be some more steps you need to take to finish setting it up.
If you’ve used Google Pay before
Check the retailer accepts Google Pay
Look out for the contactless or Google Pay logo.
Check that your card isn't frozen
If you froze your debit card when it was lost, Google Pay will continue to work.
You can use the Banking app to:
- Unfreeze your card, if you've found it
- Report it lost or stolen, if you can’t find your card. Google Pay will work while you're waiting for your replacement card.
Contact us if you're still having problems
We’ll do what we can to help – you can call us or speak to us in branch.
What to do if your card is lost or stolen
If your card's been lost or stolen you can report your card as missing, or freeze your card to stop all transactions until you find it.
Report your card missing
When you tell us your card is missing, we’ll cancel it and post a new one to you. You can continue to use Google Pay while you wait for your new card. Once your new card is ready, we’ll automatically update the card details in Google Pay for you.
Freeze your debit card
You can freeze a lost debit card in the Banking app.
If your card turns up, you can unfreeze it straight away and start using it again.
Report your card lost or stolen
How to remove a card from Google Pay
You can remove your card from Google Pay if you don’t want to use it anymore.
Remove your card
How to remove a card from Google Pay depends on the device you’re using.
Lost or stolen device?
If your device is missing, you can secure your money by locking your device or removing your card.
To lock your device, You can use Google’s 'Find My Device' service. This will lock your device and stop anyone else using it.
If you still need help
If you can’t remove your Nationwide card from your device, we can help. Please call or visit us in branch.