You have a number of rights when it comes to your personal information. And we want to make it as easy as possible for you to understand them.

On this page, you’ll find information on the different rights, when they apply, and the ways you can submit a request.

On this page


Right to access

What is a right to access?

You have a number of rights when it comes to your personal information. On this page, you’ll find information on the different rights, when they apply, and the ways you can submit a request.

How do I request a right to access?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

Accessing your bank and mortgage statements

You can view and print these at any time for the last 36 months on the Internet Bank or order copies in branch.


Right to rectify

What is a right to rectify?

In certain circumstances, you have the right to ask us to correct information about you. For example, if you feel it’s inaccurate or incomplete (or both).

How do I request a right to rectify?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

Updating your contact details

Just follow these instructions on how to change your address or contact details in the Internet Bank, by post, phone or in branch.

Changing your name

To update your name on your accounts, you'll find all the guidance you need on our how to change your name page.


Right to erase

What is a right to erase?

In certain circumstances, you have the right to ask us to delete information that we hold about you.

There are some occasions when we may not be able to delete your personal information for legal, regulatory or technical reasons.

If you’ve shared your information with any of our partner organisations, and your request is valid, we’ll look to let them know that you’ve asked for it to be erased.

How do I request a right to erase?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

  • By post
    Write to: Information Rights, Nationwide Building Society, Kings Park Road, Moulton Park, Northampton, NN3 6NW

  • In branch
    Find your branch

  • By phone
    Give us a call

Updating your contact details

Just follow these instructions on how to change your address or contact details in the Internet Bank, by post, phone or in branch.

Removing your name from an account or product

To remove your name from a joint account, you'll need to visit us in branch.


Right to restrict

What is a right to restrict?

In certain circumstances, you have the right to restrict us from processing your information any further or deleting it.

Information:

There are some things that we need to process your personal information for. For example, to take care of your accounts, help protect you from fraud and fulfil legal and contractual obligations. And if processing is restricted, we’ll continue to store your information and use it as required to by law.

How do I request a right to restrict?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:


Right to object

What is a right to object?

In certain circumstances, you have the right to ask us to stop processing your personal information. For example, when we’re using it for direct marketing or if you feel that us processing your information is causing you distress and you’d like us to stop.

Information:

There are some situations where we won’t stop processing your information despite your objection. We’ll review your request and let you know our reasons for agreeing or not agreeing.

How do I request a right to object?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

Asking us not to send you marketing information

You can update your marketing preferences at any time on the Banking app in the Internet Bank or by post, phone or in branch.


Right to portability

What is a right to portability?

You have the right to ask us to transfer a copy of the information we hold about you - to yourself or another provider. You can do this using the form below.

Note:

Information transferred in this way will be sent in a set structure, based on data you’ve provided to us. It will always include your name, address and contact number.

In certain circumstances, you have the right to transfer a copy of some of your information – to you or to certain third parties (e.g. another financial provider or comparison website). This applies when you’ve shared your information with us, it’s been collected with your consent or where collecting it was necessary for the agreement between us.

How do I request a right to portability?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request, they are:

Switching your account to another bank or building society

You can use our quick and easy Current Account Switch Service (opens in a new window).

This will take care of recurring payment arrangements and Direct Debits.

Find out more about Open Banking

Take a look at our Open Banking FAQs to see what this means to our members and if it applies to you.


Right to human intervention

What is a right to human intervention?

In certain circumstances, you have the right to request for an automated decision to be reviewed.

Information:

This right only applies to fully automated decisions, so it won't be applicable if there has already been input from someone in the Nationwide team as part of the decision-making process.

How do I request a right to human intervention?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

If your application has been declined

You can pop into branch or call us to find out more. Please have your reference number ready, along with any additional information you feel will support your case.


Job applicants or current and previous Nationwide employees

If you work at Nationwide, you used to work here or you’ve applied for a job with us then you have the same rights when it comes to your personal information. These include the right to access, restrict, rectify, object, portability, erasure and intervention.

Information:

These rights apply to all types of employment contracts – permanent, fixed term, temporary and contract.

Making a request as a current employee

Submit a request via the Nationwide Intranet.

Making a request as a previous employee or job applicant

Email: SpecialistHR.handling@nationwide.co.uk

Write to us:

Specialist Handling Team
Nationwide House
Pipers Way
Swindon
SN38 1HR

Please include the details of your request, the right you’re exercising, your employee number (if you have it) and your contact details.


What is a right to withdraw consent?

In certain circumstances, you have the right to withdraw your consent to Nationwide processing your information.

By withdrawing your consent, it will not affect any use we have made of the information before this date.

How do I request a right to withdraw consent?

When you make a request we'll review it and get back to you within a month. There are a number of different ways you can make a request:

Updating your marketing preferences

You can update your marketing preferences at any time on the Banking app in the Internet Bank or by post, phone or in branch.


What happens when you submit a request

When you submit a request, we'll:

  • send you confirmation to let you know that we've received it.
  • if necessary, we'll give you a call to confirm it's you and discuss any additional information about your request.
  • provide you with a full response to your request within one month, by post or email.