Changes to your FlexOne account
You'll be moved to one of our adult current accounts
FlexOne is our account designed for young people and can be held until you’re 23. Once you turn 23, your account will change to an adult account. This is part of the terms and conditions of the account.
If you're registered for Internet Banking and have a paperless preference, your account will change to a FlexDirect current account.
If you are not registered for Internet Banking or have a paper mailing preference, your account will change to a FlexAccount current account.
information about your PIN, payments and text alerts:
- Your PIN, sort code and account number will remain the same.
- You won't need to change your regular payments such as Direct Debits and standing orders. However, recurring Visa payments (e.g. subscription services where you use your card number to make a payment) won't automatically update.
- You'll still get text alerts, although these may change based on the account and overdraft use.
- Your new card will automatically update in Apple Pay and Google Pay.
When your account changes you can add another account holder, and you can also have a cheque book with your new FlexDirect or FlexAccount. This can be ordered in the Internet Bank.
If you already hold a FlexAccount or a FlexDirect account, your FlexOne account will still change. Additionally, if you hold a FlexOne Regular Saver account, when you reach 23 this will mature into a Flexclusive Saver account.
If you weren't expecting your current account to change
We’ll write to you two months before your 23rd birthday to let you know about upcoming changes to your account. You should have had a letter or an email, but if you did not receive anything from us, please check that we hold the correct contact details for you. You can do this via the Internet Bank, Banking app, in branch or over the phone.
If you don’t want a FlexDirect or FlexAccount
Unfortunately you cannot change back to FlexOne once you have reached 23 as the account is no longer available beyond this age. If you’re unhappy with your new account, you can change to another one of our current accounts.
You can choose to close your FlexOne account at any time through the Internet Bank or at your local branch, or switch to another provider. Please note: if you switch to another provider you will have to pay back any outstanding overdraft balance.
When your FlexOne card stops working
Your FlexOne card will continue to work for 21 days after your 23rd birthday, or until your new card arrives in the post. If you have not received your new card, please get in touch with us on 03457 30 20 11, or you can request a new card in the Internet Bank.
Your arranged overdraft
If you have an arranged overdraft, both the limit and balance will be carried over to your new account and will be subject to fees and charges.
If you’d like to know how much you will be charged for using the arranged overdraft on your new account, you can use our overdraft calculator to estimate how much you may be charged based on your current arranged overdraft limit.
FlexDirect introductory offers
If your account is changing to FlexDirect, your arranged overdraft will remain interest-free for the first 12 months. After that, FlexDirect arranged overdrafts are 39.9% APR representative (variable).
You may also benefit from in-credit interest of 2% AER (1.98% gross a year) fixed for the first 12 months on balances up to £1,500. After the first 12 months it’s 0.25% AER (0.24% gross a year) variable. You’ll need to pay in at least £1,000 a month, not counting transfers from other Nationwide accounts, or Visa credits.
If you’ve had a FlexDirect account before, you won’t receive the 12 month credit interest offer or the interest free overdraft offer again. However, you will get the offer on a new joint account, as long as you have not shared a FlexDirect account with that person before.
What does AER, APR and Gross mean?
AER stands for 'Annual Equivalent Rate' and illustrates what the interest rate would be if interest were paid and compounded each year.
APR stands for 'Annual Percentage Rate'. It includes all the costs of borrowing including certain account fees and promotional rates. It’s for comparing costs between different products and providers.
Gross p.a. is the interest rate without tax deducted.