You'll be moved to one of our adult current accounts

FlexOne is our account designed for young people and can be held until you’re 23. Once you turn 23, your account will change to an adult account. This is part of the terms and conditions of the account.

If you're registered for Internet Banking and have a paperless preference, your account will change to a FlexDirect current account.

If you are not registered for Internet Banking or have a paper mailing preference, your account will change to a FlexAccount current account.

When your account changes you can add another account holder. You can also have a chequebook with your new FlexDirect or FlexAccount. This can be ordered in the Internet Bank.

If you already hold a FlexAccount or a FlexDirect, your FlexOne account will still change. Additionally, if you hold a FlexOne Regular Saver account, when you reach 23 this will mature into a another instant access savings account. We'll write to you to let you know about this.

If you weren't expecting your current account to change

We’ll write to you 2 months before your 23rd birthday to let you know about upcoming changes to your account. You should have had a letter or an email. But if you did not receive anything from us, please check that we hold the correct contact details for you

What happens to your PIN, payments and text alerts?

Your PIN, sort code and account number will remain the same. We'll send you a new card in the post.

You won't need to change your regular payments such as Direct Debits and standing orders. However, recurring Visa payments (for example, subscription services where you use your card number to make a payment) won't automatically update.

You'll still get text alerts, although these may change based on the account and overdraft use.

Your new card will not automatically update in Apple Pay and Google Pay. Once it arrives in the post, you'll need to add your new card to your digital wallet app.

Apple Pay, Samsung Pay and Google Pay are available on selected devices and operating systems. Apple Pay and Apple are trademarks of Apple Inc., registered in the U.S. and other countries. Google, Android, Google Pay and Google Wallet are trademarks of Google LLC. Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd.

When will your FlexOne card stop working?

Your FlexOne card will continue to work for 21 days after your 23rd birthday or until your new card arrives in the post. If you have not received your new card, please call us on 03457 30 20 11 or request a new card in the Internet Bank.

Your arranged overdraft

If you have an arranged overdraft, both the limit and balance will be carried over to your new account and will be subject to fees and charges.

If you’d like to know how much you'll be charged for using the arranged overdraft on your new account, you can use our overdraft calculator to estimate how much you may be charged based on your current arranged overdraft limit.

FlexDirect introductory offers

If your account is changing to FlexDirect, any arranged overdraft you have will remain interest-free for the first 12 months. After that, FlexDirect arranged overdrafts are 39.9% APR representative (variable).

You'll also benefit from in-credit interest of 5% AER (4.89% gross a year) fixed for the first 12 months on balances up to £1,500. After the first 12 months it’s 1% AER (0.99% gross a year) variable. You’ll need to pay in at least £1,000 a month, not counting transfers from other Nationwide accounts or Visa credits. Interest is calculated on the last day of each month and is paid on the first day of the next month.

If you’ve had a FlexDirect account before, you won’t receive the 12-month credit interest offer or the interest free overdraft offer again. But you will get the offer on a new joint account, as long as you have not shared a FlexDirect with that person before.

If you don’t want a FlexDirect or FlexAccount

Unfortunately, you cannot change back to FlexOne once you have reached 23 as the account is no longer available beyond this age. If you’re unhappy with your new account, you can change to another one of our current accounts.

You can close your FlexOne account at any time or switch to another building society or a bank. 


If you switch to another building society or a bank, you’ll have to pay back any outstanding overdraft balance.

Jargon explained

AER stands for Annual Equivalent Rate and illustrates what the interest rate would be if interest were paid and compounded each year.

Gross a year is the interest rate without tax deducted.

APR stands for Annual Percentage Rate. It includes all the costs of borrowing including certain account fees and promotional rates. It’s for comparing costs between different products and providers.