What happens to your FlexOne account when you're 23

FlexOne is our account designed for young people and can be held until you're 23. Once you turn 23, your account will change to one of our adult accounts. This is part of the terms and conditions of the account.

When your account changes you can add another account holder. You can also have a chequebook. This can be ordered in the internet bank.

If you already hold an adult account, your FlexOne account will still change. Additionally, if you hold a FlexOne Regular Saver account, when you reach 23 this will mature into a another instant access savings account. We'll write to you to let you know about this.

We’ll write to you 2 months before your 23rd birthday to let you know about upcoming changes to your account. You should have had a letter or an email. But if you did not receive anything from us, please check that we hold the correct contact details for you. 

Your PIN, sort code and account number will remain the same. We'll send you a new card in the post.

You won't need to change your regular payments such as Direct Debits and standing orders. However, recurring Visa payments (for example, subscription services where you use your card number to make a payment) won't automatically update.

You’ll still get alerts as notifications from our app or by text. But they may change depending on the account and overdraft use.

Your new card will not automatically update in Apple Pay and Google Pay. Once it arrives in the post, you'll need to add your new card to your digital wallet app.

Your FlexOne card will continue to work for 21 days after your 23rd birthday or until your new card arrives in the post. If you have not received your new card, please call us on 03457 30 20 11 or request a new card in the Internet Bank.

If you have an arranged overdraft, both the limit and balance will be carried over to your new account and will be subject to fees and charges.

If you’d like to know how much you'll be charged for using the arranged overdraft on your new account, you can use our overdraft calculator to estimate how much you may be charged based on your current arranged overdraft limit.

You cannot change back to FlexOne once you have reached 23 as the account is no longer available beyond this age. If you're unhappy with your new account, you can change to another one of our current accounts.

You can close your FlexOne account at any time or switch to another building society or a bank.