What you can do with telephone banking

  • Find out the balance on your account.

  • Hear the last six transactions on your account, debits and credits.

  • Make internal transfers to accounts held in your name (excluding a Nationwide Credit Card).

  • Request a pin reminder for card-based accounts.

  • Change your telephone banking passnumber.

Set up telephone banking

When you register, we’ll send you a telephone banking passnumber in the post. You’ll need this to use telephone banking.


Your telephone banking passnumber will be different to the passnumber you use for online banking.

For security:

  • Memorise the telephone banking passnumber.
  • Don’t write the number down.
  • Never share it with anyone.
  • Destroy the letter it arrived on.

How does it work?

You’ll need your telephone banking passnumber and one of the following:

  • Customer number.
  • Account number.
  • 16-digit debit card number.


For security reasons, we’ll only ask for specific digits in your passnumber. We’ll never ask you for your entire passnumber.

Number for telephone banking

Available 24/7

Telephone banking help

If you forget your telephone banking passnumber

If you’re worried about the security of your telephone banking

Please call us on the same number we use for reporting lost, stolen or damaged cards

For more help and information see our Fraud and security pages