Lost and stolen cards

If your card’s lost or stolen, it’s important to make sure it can’t be used by someone else. If it’s a debit card, you can freeze your card so that it can’t be used to pay for things. If it’s a credit card, you’ll need to let us know as soon as possible by reporting it in the Banking app, or giving us a call.

If you have a current account with us, you can freeze and unfreeze your debit card in our Banking app. While your card is frozen, it can’t be used to pay for things.

1. Open the app
2. Go to the menu
3. Choose 'Lost or Stolen Cards'
4. Select the card that's lost or stolen
5. Select ‘Freeze’ to freeze your card

If you later find your card, you can follow the same instructions to unfreeze it. As soon as you’ve unfrozen your card, it will be ready to use again.

If you don’t have the Banking app, call us as soon as possible on one of the numbers below. Lines are open 24/7 and you’ll need your account details to hand.

We'll replace damaged cards free of charge – just get in touch on one of the numbers below. You'll need to have your account details to hand.