Lost and stolen cards

If your card’s lost or stolen, get in touch as soon as possible and we’ll take care of everything. There are two ways to let us know:

Report lost or stolen debit cards in the Banking app

Try the demo

Log in

Our quick demo will show you exactly what to do.

Step by step instructions

  1. Open the app
  2. Go to the menu
  3. Choose 'Lost or Stolen Cards'
  4. Select the card that's lost or stolen

Give us a call

If you don’t have the Banking app or need to cancel a credit card, call us as soon as possible on one of the numbers below. Lines are open 24/7 and you’ll need your account details to hand.

FlexAccount, FlexBasic, FlexOne, FlexStudent, FlexGraduate or Savings card

FlexDirect card

FlexPlus card

Credit card

Replace a damaged card

We'll replace damaged cards free of charge – just get in touch on one of the numbers below. You'll need to have your account details to hand.

Current account

Credit card

  • 08000 55 66 11 (UK)
  • + 44 2476 43 89 97 (abroad)