I've forgotten my internet banking login details

Your login details are your:

  • Customer number - the 10-digit number we posted to you when you opened your account.
  • Passnumber - the 6-digit number you use to log in to the Banking app or Internet Bank.

If you've only forgotten your customer number

You can easily find it using the Banking app or our lookup tool.

Find your customer number

If you've only forgotten your passnumber

You can log in to the Internet Bank using your customer number and card reader, then change your details:

  1. Select the ‘Manage my details and settings’ tab
  2. Select 'View or change my security settings'
Log in to the Internet Bank

If you've forgotten all your login details or don't have a card reader

As long as you haven't registered for internet banking in the last seven days, you can reset your passnumber - and retrieve your customer number - by re-registering.

You'll need:


  • Your account details

We will send you two codes, one by text message and one by email. Codes expire after 10 minutes and can be resent a maximum of three times.

If you can't receive the codes, we'll be able to post your details instead.

Re-register for internet banking