Confirming your details
Financial crime is a growing risk for us all. Regulations have been put in place to help keep you and your accounts safe online. This means we will ask you to confirm your details, normally every few years.
Why are we asking you to confirm your details?
We need to make sure your details are up to date and accurate. This is a legal requirement, which all financial institutions must follow. It helps to prevent fraud, money laundering and other financial crimes.
What happens if you don’t confirm your details
You’ll be given a deadline date to confirm your details by, with reminders when you log in to the banking app or internet bank. If the date is reached, one more request will be made – then restrictions may be applied to your online banking access and services.
About your details – what we will ask you
We’ll ask you to confirm your:
- employment information, including status (e.g. full time employed or retired)
- industry and role
- annual Income.
What happens with your details
We understand that the questions we are asking you are detailed and personal. We’ll only use your details to help:
- protect you and your money
- meet our legal and regulatory requirements.
How often we’ll ask to confirm your details
we will get in touch if:
- we think your details might have changed
- we can’t confirm the details we have for you are correct
- we have details missing.
How to confirm your details
There are three ways you can confirm your details with us.
On the banking app
We’ll ask you to confirm your details when you log in. Please Confirm your details as soon as you see the message. We will tell you how many days you have left to do this.
Otherwise you can go to Details and Settings then Your details and select Review my details, where you can check all your information and make any updates.
In the internet bank
We’ll ask you to confirm your details when you log in. Please Confirm your details as soon as you see the message. We will tell you how many days you have left to do this.
Otherwise you can go to Manage my details and settings then My details, where you can review all your information and make any updates.
On the Web Form
We’ll send you an email asking you to review and update your information. You will need to use the Unique Reference Number (URN) you have been provided via email to submit your information. We use DocuSign to record this information securely.