The money I paid in isn’t in my account
Check how long it takes for certain kinds of payments to appear, then get in touch if it still isn’t appearing in your account by the time it should.
How long payments take to appear
If you paid cash into your account using a self-service machine without an envelope, the money should be added to your account immediately. Get in touch with us if it hasn’t appeared in your account.
All cheques paid in at a counter, within a Nationwide branch before 7pm (Monday to Friday) will clear by 11.59pm the next working day.
If a cheque is paid into the account on a Saturday, Sunday, bank holiday or at a Nationwide cash machine, then it will clear on the next working day.
What to do if the money still hasn't cleared
Please get in touch with us as soon as possible.
If you used a Nationwide cash machine, but you're not a Nationwide card holder, you'll need to contact your bank or building society as soon as possible.
Contact us using Internet Banking
To send us a secure message:
- Log in to the Internet Bank.
- Click on My messages.
- Click on Compose new message.
- Follow the on-screen instructions.
Visit a branch
Speak to one of our team in your local branch.