What you need to tell us

If you used a Nationwide card, please contact us as soon as possible and tell us:

  • the amount of cash you tried to withdraw
  • the amount you received (if any)
  • the date and time you tried to withdraw the money
  • which bank or building society owns the cash machine
  • the street the cash machine is on.

Note:

If you used a Nationwide cash machine, but you're not a Nationwide card holder, you need to contact your building society or bank as soon as possible.


How to contact us

Internet Bank

To send us a secure message:

  1. Log into the Internet Bank.
  2. Hover over the Manage tab.
  3. Under the Contact us heading, select Report a problem with an ATM transaction.
  4. Follow the instructions.

Debit cards

24 hours a day, 7 days a week.

Credit cards

24 hours a day, 7 days a week.


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