What you need to tell us

If you used a Nationwide card, please contact us as soon as possible and tell us:

  • the amount of cash you tried to withdraw
  • the amount you received (if any)
  • the date and time you tried to withdraw the money
  • which bank or building society owns the cash machine
  • the street the cash machine is on.


If you used a Nationwide cash machine, but you're not a Nationwide card holder, you need to contact your building society or bank as soon as possible.

How to contact us

Internet Bank

To send us a secure message:

  1. Log into the Internet Bank.
  2. Click on My messages.
  3. Click on Compose new message.
  4. Follow the instructions.

Over the phone

Monday to Friday, 8pm to 6pm.