The money I paid in isn’t in my account
Check how long it takes for certain kinds of payments to appear. And get in touch if the payment still isn't appearing in your account by the time it should.
How long payments take to appear
If you paid cash into your account using a self-service machine without an envelope, the money should be added to your account immediately. Get in touch with us if it hasn’t appeared in your account.
How long your cheque takes to clear depends on how you deposited it with us.
If your cheque still hasn’t cleared after these times, get in touch with us.
What to do if the money still hasn't cleared
Please get in touch with us as soon as possible.
If you used a Nationwide cash machine, but you're not a Nationwide card holder, you'll need to contact your bank or building society as soon as possible.
Chat to us online
- Log in to our Internet Bank (opens in a new window)
- Select Need help? Send us a message from the left-hand menu
- Select Chat with us
- Type Money hasn't cleared into our web chat
- You'll be transferred to one our team members, who will be happy to help
Visit a branch
Speak to one of our team in your local branch.