Order a new card reader
Find out if you're eligible for a new card reader and how to get one by completing an online form or visiting your nearest branch.
You can use a card reader from another bank or building society as long as it accepts your Visa debit card.
To order a card reader online
Current account holders can order a new card reader online if:
You have a Nationwide Visa debit card.
Your current card reader breaks.
You’ve lost your card reader.
You were never sent a card reader.
Fill in the online form and we’ll post you a new one within 3 to 5 working days.
If you’ve recently registered for the Internet Bank, it can take up to 7 days for your card reader to arrive.
Ask for a card reader in branch
You can ask for a card reader at your nearest branch. To avoid disappointment, call your branch to reserve a card reader before making the trip.
Accessible card readers
Our accessible card readers have larger screens, bigger buttons and audio. If this may be easier for you to use you can order one in branch or by calling us.