How can we help?
Contact us
Phone:
Tel:
0345 266 05950345 266 0595
Address:
5/7 Parliament Row
Hanley Stoke-on-Trent ST1 1PW
GB
What3Words:///trend.neck.spends
Opening times
| Day of the Week | Hours |
|---|---|
| Monday | 9.00am - 4.30pm |
| Tuesday | 9.00am - 4.30pm |
| Wednesday | 10.00am - 4.30pm |
| Thursday | 9.00am - 4.30pm |
| Friday | 9.00am - 4.30pm |
| Saturday | 9.00am - 12.00pm |
| Sunday | Closed |
Important: Branch opening times may change at short notice.
Branch services
Hanley Branch Services
- Cash machine (inside and outside) - if our ATM is out of service, FlexAccount, FlexDirect, FlexBasic and FlexPlus holders can take out cash at a PostOffice. Or we can help you find your nearest cash machine
- Take out cash
- Pay a bill
- View a mini statement
- Pay in cash and cheques
- Wheelchair access
- Audio induction loop - All branches have at least one counter position with an induction loop that is clearly indicated by an induction loop sign, and at least one portable induction loop for use in appointment rooms and in other areas of the branch
- Talking cash machines - Voice assistance is available on all of our cash machines. Make sure to bring a headset or headphones
- Domestic abuse support - We have a Safe Space where you can call a helpline, support service, or friends and family
Helping you to manage your money
Higher bills and price increases are on all of our minds.
We're here to help you manage the rising cost of living. We have a dedicated cost of living helpline, so you can talk to an expert about your own situation.
Support
Can’t get to a branch? Try our Banking App
Pay bills. Move money. Check balances. Our Banking app has so many useful features, it’s like having a branch in your pocket.
Branch Promise
Here today, here tomorrow. We understand the role our branches play on the high street. So we’ve renewed our Branch Promise until at least 2028.
Demo features of our Banking app
Discover the quick, simple and convenient way to bank with our Banking app.