Card fraud online, over the phone or by mail order
This type of fraud occurs when a fraudster uses your personal card details to make purchases without the card being present. This may be online, over the phone or by mail order.
Your details may have been compromised electronically, or fraudsters may attempt to persuade you to disclose them via a phishing email or telephone scam. This can include asking you to reveal the codes we text to your mobile when you're logging in to the Internet Bank or shopping online.
This type of fraud occurs when a fake card is created using compromised card details. This card is then used to make ATM withdrawals or shop purchases where Chip & PIN is not used. Often these fraudulent transactions take place overseas.
Your details may have been compromised by a skimming device at an ATM or at a shop.
Lost and stolen card fraud
This is where your genuine card is used to make purchases. In some cases, fraudsters will use techniques such as shoulder surfing to observe your PIN.
This type of fraud occurs when your card details have been stolen & uploaded to a device’s payment app (i.e. Apple Pay) – this upload has to be approved by the Issuer & is referred to as tokenising the device – but once done, the tokenised device can then be used to make In-App and contactless In-Store purchases.
Fraudsters can attempt to steal cards or card details by using the following methods:
Shoulder surfing is the term used when the fraudster observes you entering your PIN at an ATM or in a shop. The fraudster will then steal your card by using distraction techniques or pick pocketing.
Skimming from the magnetic strip
Skimming is the term used when a fraudster attaches a device to an ATM to record the electronic details from the magnetic stripe of your card. A miniature camera is placed to overlook the PIN pad to capture you entering your PIN. The fraudster can then use the details to produce a fake magnetic stripe card which is then used with your PIN, usually to make ATM withdrawals overseas where Chip and PIN protection is not used.
This type of fraud occurs when a fraudster uses a device at the ATM to capture your card. When you use the ATM, your card is retained and the fraudster may trick you into re-entering your PIN while they watch. When your card is not returned, you believe the machine has retained your card and leave to make enquiries. The fraudster then removes the device and your card from the ATM and can use the card to make purchases.
Keep your personal information secure
Remember, protecting your devices makes it much harder for fraudsters to access your information