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Nationwide passbooks removal

In February 2025, we removed our passbooks, but you can still manage your savings in branch.

Here are your 3 options

Option 1: Keep using your existing savings account

If you keep your existing account, when you bank in branch we will ask you security questions to identify you. You may also need to show ID.

You can identify yourself with:

  • the Nationwide banking app
  • a Nationwide debit card
  • a valid full UK photocard driving licence
  • a valid full UK or EEA passport
  • an EEA national identity (ID) card

Option 2: Open an alternative savings account with a wallet and card

You can apply for one of our alternative savings accounts or ISAs with a card and savings wallet.

You will need to visit a branch to open your new account.

Find your alternative account

Option 3: Open a new savings account without a wallet and card

Don’t use your passbook or ready for a change? Compare our range of savings accounts and ISAs that might suit you better. These will not come with a card or savings wallet.

Compare other savings accounts

Our new savings wallet and cards

Each of our new alternative savings accounts come with a savings wallet and card. They are designed to be similar to your old passbook, and you can still take them into your local Nationwide branch.

Savings wallet

The wallet has space to store a card and pocket for mini statements. These statements allow you to see your savings at a glance.

Cash card for savings accounts

If you have an instant access, limited access or children’s savings account, you can get a cash card.

You will be able to use a cash card to:

  • identify yourself in Nationwide branches
  • deposit cheques and money at Nationwide cash machines
  • withdraw money at Nationwide cash machines
  • print mini statements in Nationwide branches or at Nationwide cash machines

You will also be able to continue to bank face-to-face in branch as well as at our cash machines.

ISA card

If you have an ISA, you can get an ISA card.

You can use the ISA card at Nationwide branches to:

  • identify yourself
  • deposit cheques and money
  • withdraw money
  • print mini statements

The ISA card cannot be used at cash machines.

Read our passbook FAQs

We have answered some questions you might have about the changes and what they mean for you.

Have another question? Read all of our passbook FAQs.

Contact us

If you cannot find the answer to your question in our FAQs, here is how you can talk to us about the passbook removal.

Chat with us

Our live chat is available 24 hours a day, 7 days a week.

Select the blue Chat with us button on the right of this page.

Visit us in branch

Prefer to speak in person? We’re here to help.

Relay UK

Formerly known as Text Relay, Relay UK offers confidential text-to-speech and speech-to-text services for those who struggle to use the phone.

You’ll need the Relay UK app or a textphone.

Dial 18001 followed by the Nationwide number you want to call. The opening hours will be next to the number.

Use SignVideo

SignVideo can help you make British Sign Language (BSL) interpreted calls to us 24 hours a day, 7 days a week.

Fully qualified and registered NRCPD/SASLI interpreters are available on demand.

Protecting your money

The Financial Services Compensation Scheme (opens in a new window) (FSCS) is a free, independent service that protects up to £85,000 of your eligible money at Nationwide.

Find out more about the FSCS – PDF, 2MB (opens in a new window)