For your security, we use one-time codes that we text to your mobile. We send them when you register for online banking and each time you log in, unless you log in using a card reader.


  • Are 6 digits long – 3 numbers and 3 letters.
  • Can only be used once.
  • Expire after 10 minutes.

Text messages in the UK are free:

  • Some network providers might charge for receiving abroad. Please check with your network provider.
  • Unfortunately, we can't send codes to landline or international mobile numbers.


Never share your code with anyone else. Call us as soon as possible if anyone asks for it.

Help with codes

If you haven't received a code

If you have a poor signal

Check if your phone and network supports WiFi Text. If it does and you can connect to WiFi this may help.

Codes you haven't asked for

Codes will be received immediately at the time you request them.

If you receive a code you weren’t expecting, consider if your number may be used on a joint account, children’s accounts or where you have appointed a Power of Attorney.


If you suspect there has been fraudulent activity on your account, please alert us immediately.

Check the mobile number we have for you

You can log in to the Internet Bank using your Visa debit card and card reader then check or update your details by selecting:

  1. manage my details and settings; then
  2. change my phone number.


Please allow a working day for an updated phone number to be activated.

Other ways to log in

  • Download our Banking app – you can log in using your passnumber, fingerprint or facial recognition.
  • Debit card customers can log in with a card reader.

Alternatively, please contact us to discuss your login options.

Contact us


You can call us 7 days a week, 8am to 8pm (GMT).