Learn about how criminals might try and use your identity and how you can protect yourself.
Call us straight away if you believe you've been a victim of identity theft.
What's on this page
What is identity fraud?
Identity fraud is when criminals steal your personal information and use your details to do things like:
- Open bank accounts.
- Get credit cards, loans and state benefits.
- Order goods in your name.
- Take over your existing accounts.
- Take out mobile phone contracts.
- Get genuine documents like passports and driving licences in your name.
Identity fraud can have a direct impact on your personal finances. It can make it difficult for you to get loans, credit cards or a mortgage.
How you can keep your personal information safe
Make it difficult for criminals to get hold of your personal information.
Protect your computers and mobile devices. Use strong passwords and up-to-date virus checkers.
Keep documents, bank cards and cheque books in a safe place.
Report lost or stolen cards, passbooks or cheque books straight away.
Never share or give out personal details. Keep your account number, PIN, password, card reader passcode or one-time codes safe.
Choose to get online statements (go paperless), if possible.
Safely store or shred statements and receipts containing financial details.
Take care using social networking sites. Popular sites are targeted to harvest personal financial details so don't share unnecessary personal details.
If you move home, redirect your mail to your new address.
How to report identity fraud
Current account fraud
UK: 0800 055 66 22
Abroad: +44 1793 65 67 89
Monday to Saturday: 8am - 8pm
Sunday: 9 - 5pm
UK: 0800 055 66 22
Abroad: +44 2476 43 89 97
More help and information
CIFAS is the UK’s leading fraud prevention service. Help to reduce the threat of fraud and financial crime.
CIFAS website (opens in a new window)
Action Fraud is the UK's national fraud reporting centre 0300 123 2040
Action Fraud website (opens in a new window)