Branch accessibility
Find out how we’ve made our branches more accessible, so you can plan your visit with confidence. Plus, explore the support available to you.
Our guide to visiting Nationwide branches
We understand that visiting a branch can feel overwhelming, especially the first time.
So we’ve made a guide to visiting our branches so you know what to expect and help you prepare.
Accessibility features in branch
Together with AccessAble, we’ve made it easier to plan your trip to our branches. Here are some helpful things you’ll find when you visit us.
Talking cash machines
All our cash machines offer voice assistance and work with corded 3.5mm headsets.
Helping hand units
We have magnifiers, pen grips, cheque templates, banknote gauges, clipboards, and lap pads to help you.
Hearing loops
Hearing loops enhance sound for hearing aids with a T setting. Every branch has at least one.
Getting in and out
All branches have power-assisted or automated doors. And most have level access or ramps.
Private rooms
You can speak to a branch team member in a private room. Please call ahead to book.
Quiet spaces
Need a quiet break? Ask our team and they will guide you to a calm space when available.
Speak Easy cards
In all our branches, we offer Speak Easy cards. These printed cards have phrases and pictures to help those with communication challenges.
You can also download the cards as a PDF to use on your mobile device when visiting a branch.
Some images and resources are copyright © LYPFT.
An Easy Read guide to using Speak Easy cards
Easy Read is how we format information so it is easier to understand using:
- pictures
- easy words
- short sentences
- larger text
Interpreters
We can provide:
- British Sign Language interpreters
- lipspeakers
- speech-to-text reporters
- deafblind interpreters.
To arrange an interpreter for your visit, find and contact your branch.
We also offer remote, real-time British Sign Language interpreters through SignVideo on your own device.
All interpreters are qualified and registered with NRCPD or SASLI.
Using SignVideo in a branch
To connect to a remote interpreter in a branch, you can use the SignVideo website or app on your device.
Your device will need to be video and WiFi enabled.
We support the Hidden Disabilities Sunflower scheme
If you wear a Sunflower lanyard or display another Sunflower symbol, it’s a discreet way to let our team know you may need some extra time, patience, or support during your visit.
Other accessibility support
Banking accessibly
From braille and large print to talking cash machines, we have tools that make managing your money easier.
Online accessibility
Find out about how we’re making our online services more accessible.
All accessibility help
Learn more about the support we offer and tools we’ve designed to make our services more accessible.
Branch Promise
Here today, here tomorrow. We understand the role our branches play on the high street. So we’ve renewed our Branch Promise until at least the start of 2030.