Branch accessibility

All of our cash machines have voice assistance. And can be used with a headset or headphones – they’ll need to be corded with a 3.5mm jack.

If you can’t use a cash machine, our branch colleagues can help you make a withdrawal from the counter.

All our branches have a power-assisted or automated entrance door. Almost all also have level access or wheelchair ramps.

You can check what facilities your nearest branch has, using our branch finder.

We have a variety of units to help, including:

• magnifiers
• pen grips
• cheque templates
• bank note gauges
• clipboards and lap-pads.

Induction loops improve sound quality if you have a hearing aid with a T setting. All our branches have at least one:

• counter with an induction loop
• portable induction loop to use in other parts of the branch.

We can arrange for you to talk to a member of your branch team in a private room. It’s a good idea to call ahead, so we can make sure there’s one available.

We can provide:

• British Sign Language interpreters
• Lip-speakers
• Speech-to-text reporters
• Deafblind interpreters.

Please call your branch to arrange an interpreter before you visit.