Vishing is when a fraudster gets in touch by phone, pretending to be from a trustworthy company. They may also send you a text, which asks you to call a number. They’ll want you to move money, log in, give them remote access to your computer or provide codes from your card reader over the phone.
How it works
They'll tell you there's a problem and ask you to do something, such as:;
- allow them remote access to your computer (which means they control your computer from a different location)
- log in using your card reader to check your account, change details or move funds
- move your money into a new or safe account
- log in to the Internet Bank, to pay for anti-virus help or maintenance software on your computer.
They may have some of your details, and can sound very convincing. A genuine company would never ask you to move money to another account or ask you to use your card reader.
How to beat vishing scams:
If you’re suspicious of the caller, end the call. Then find the number of the organisation from a trusted source (not a search engine), or if you need to call Nationwide use the number on the back of your card and call them from a different phone.
Don’t be fooled by a caller who has your personal information – and never give this out.