Our services are available as usual
Claims and documents
Our commitment to providing a great customer service doesn't stop when you apply for our products. We listen and act on your feedback so you get the answers you need right here on our website.
See the steps to follow below to make a claim with your FlexPlus insurance.
For 24 hour breakdown assistance call the insurer directly on:
08005 87 71 00 (from UK)
+44 1202 31 14 31 (from Europe)
1800 80 61 76 (from Republic of Ireland)
For claims and general enquiries call the FlexPlus helpline:
0800 11 88 55 (from UK)
+44 1793 54 12 00 (from abroad)
Lines are open Monday to Friday 8am - 8pm, Saturday and Sunday 9am - 6pm
FlexPlus UK & European Breakdown and Recovery Assistance is underwritten by Liverpool Victoria Insurance Company Limited. Liverpool Victoria Insurance Company Limited, registered in England & Wales Number 3232514 is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority register number 202965. Registered address: County Gates, Bournemouth BH1 2NF. Tel: 01202 292 333. Calls may be recorded.
To register your phone(s) or make a claim, please go to our mobile phone insurance site
FlexPlus Worldwide Family Mobile Phone Insurance has been arranged for Nationwide Building Society by Lifestyle Services Group Limited with a single provider Assurant General Insurance Limited. Assurant General Insurance Limited is registered in England and Wales, No. 2341082. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, No. 202735. Lifestyle Services Group Limited is registered in England, No. 5114385. Authorised and regulated by the Financial Conduct Authority in respect of insurance mediation activity only, No. 315245. Calls may be recorded.
For 24 hour emergency assistance call the insurer directly:
+ 44 1413 49 02 88 (from abroad)
01413 49 02 88 (from the UK)
For non-emergency claims call:
0800 051 01 54
(Monday to Friday 8am – 6pm, Saturday 9am - 2pm)
For general enquiries call:
0800 051 01 54
(Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 5pm)
From the 3 January 2019 we’re lowering the age that you need an age upgrade from 75 to 70 years old. The price of an
age upgrade is also changing. Find out what the changes could mean for you.
We've recently updated our travel insurance terms and conditions to make them consistent with our other FlexPlus insurance policies. We've removed the 'Demands and needs' section and also changed the wording to refer to the Insurance Product Information Document (IPID) where it used to refer to the Policy Summary document.
FlexPlus Worldwide Family Travel Insurance policies are underwritten by U K Insurance Limited. Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England & Wales No. 1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, registration No. 202810. Calls may be recorded.