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Claims and documents
Our commitment to providing a great customer service doesn't stop when you apply for our products. We listen and act on your feedback so you get the answers you need right here on our website.
See the steps to follow below to make a claim with your FlexPlus insurance.
For 24 hour breakdown assistance call the insurer directly on:
08005 87 71 00 (from UK)
+44 1202 31 14 31 (from Europe)
1800 80 61 76 (from Republic of Ireland)
For claims and general enquiries call the FlexPlus helpline:
0800 11 88 55 (from UK)
+44 1793 54 12 00 (from abroad)
Lines are open Monday to Friday 8am - 8pm, Saturday and Sunday 9am - 6pm
FlexPlus Breakdown cover is provided by Britannia Rescue and is underwritten by Liverpool Victoria Insurance Company Limited.
To register your phone(s) or make a claim, please go to our mobile phone insurance site.
FlexPlus Worldwide Family Mobile Phone Insurance is provided for Nationwide by Lifestyle Services Group Limited (Financial Services Register No.315245) with a single provider Assurant General Insurance Limited (Financial Services Register No. 202735).
For 24 hour emergency assistance call the insurer directly:
+ 44 1413 49 02 88 (from abroad)
01413 49 02 88 (from the UK)
For non-emergency claims call:
0800 051 01 64
(Monday to Friday 8am – 6pm)
For general enquiries call:
0800 051 01 54
(Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday 10am - 5pm)
Worldwide Travel Insurance is provided for FlexPlus underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds, LS1 4AZ. Registered in England & Wales No.1179980. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Calls may be recorded.