Published on: 19 May 2020

Keeping your money safe is our top priority

  • Nationwide has very sophisticated monitoring and processes in place to keep your accounts safe.

  • If we suspect your card has been affected by this breach, or we observe any other suspicious activity, we will send you a replacement.

Unless you witness suspicious activity on your card there is no need to call us, even if you have transacted with easyJet recently.


Criminals will often take advantage of situations like these. Watch out for suspicious emails, calls or texts claiming to be from EasyJet, Nationwide and other genuine organisations, asking you to disclose your personal or financial information.

Fraud and security

How to report fraud, protect yourself and learn about what we do to protect you.

What to do if you are concerned

Call us straight away if you think someone might have access to your money.

Freeze a lost or stolen debit card in the Banking app

If you have a current account with us, you can freeze and unfreeze your debit card in our Banking app.

While your card is frozen, it can’t be used to pay for things.

If you later find your card, you can follow the same instructions to unfreeze it. As soon as you’ve unfrozen your card, it will be ready to use again.

How to freeze your card:

  1. Open the app
  2. Go to the menu
  3. Choose Manage Cards
  4. Select the card that's lost or stolen
  5. Select Freeze to freeze your card

Report lost or stolen debit or credit cards in the Banking app

How to report your card lost or stolen:

  1. Open the app
  2. Go to the menu
  3. Choose Manage Cards
  4. Select the card that's lost or stolen
  5. Select report lost or stolen

About this page

The content displayed on our recent news and articles page is for information purposes only, and is accurate at the time of publication. The information will not be maintained, and so we cannot guarantee that at any given time the information will be up to date or complete. Please verify any information you take before relying on it.

Nationwide is not responsible for the content or availability of external websites. Nationwide does not make any recommendation or endorse any advertising, products, services or other content on such external websites. Views expressed on third party websites are those of the public and unless specifically stated, are not those of Nationwide.