Published on: 13 October 2021

How this will affect you

In the UK, you'll be able to make contactless payments up to £100 from some of our accounts. We’re making this change along with other UK banks and building societies.

This change affects all our adult current accounts and credit cards. It does not include FlexOne.

Some examples of the accounts where you can now pay up to £100 by contactless are our everyday bank accounts, FlexStudent and Member Credit Card.

We're not making this change for all our accounts

For some of our members, this change will be great news. You’ll be able to make larger payments using contactless, like for your weekly food shop. But we also know there will be concerns about safety, especially among parents for our younger members.

We're always working hard to keep our members and their money safe. That’s why we’ve decided to only make this change for our adult current accounts and credit cards.

FlexOne cards for children will still be limited to £45 for contactless payments. This doesn’t affect how much you can pay by entering your PIN.

You're in control

There are lots of reasons why using contactless is safe.

But if you’d rather not have the contactless feature on your card at all, please get in touch to discuss disabling it and the other options available. There are different phone numbers for different accounts. And if you prefer, you can also come into your local branch.

Discuss our contactless options

All current accounts except FlexDirect and FlexPlus

Monday to Saturday, 8am to 6pm.
Closed Sundays and bank holidays.


Monday to Saturday, 8am to 6pm.
Closed Sundays and bank holidays.


Monday to Saturday, 8am to 6pm.
Closed Sundays and bank holidays.

Credit card holders

Monday to Saturday, 8am to 6pm.
Sunday, 9am to 5pm.

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